Ki­wis dom­i­nate MAN awards

New Zealand Truck & Driver - - Contents -

KIWI TEAMS HAVE CLAIMED THREE OF THE TOP ve places for the Asia-Paci c re­gion in the global MAN Ser­vice Qual­ity Awards for 2016/’17.

e trio of Penske Com­mer­cial Ve­hi­cles deal­ers was led by Heavy Trucks Christchurch, which won the A-Pac di­vi­sion of the con­test to nd the best work­shops in the world­wide MAN ser­vice network.

Penske Com­mer­cial Ve­hi­cles Auck­land and PCV Mount Maun­ganui were third and fth re­spec­tively.

To win the awards, teams of four are tested on their cus­tomer ser­vice skills and tech­ni­cal ex­per­tise – with team mem­bers rep­re­sent­ing ware­house, spare parts, cus­tomer ser­vice, re­cep­tion, in­voic­ing, af­ter­sales, ser­vice con­tracts, war­ranty, work­shop, di­ag­no­sis and electrics sta .

“It’s won­der­ful to see three of our deal­ers in the top ve places for Asia‐ Paci c,” says PCV New Zealand gen­eral man­ager John Keenan.

Of par­tic­u­lar note is the per­for­mance of Heavy Trucks Christchurch, he adds – in be­ing recog­nised as the best MAN work­shop in the Asia‐Paci c three years in a row.

Adds Keenan: “All our deal­ers ad­here to the high­est stan­dards of cus­tomer ser­vice and tech­ni­cal ex­per­tise, how­ever it’s very re­ward­ing to re­ceive this recog­ni­tion from MAN in Ger­many.”

Keenan says that PCV NZ had “a great year” in 2016 – “and we’re look­ing to build upon that for 2017.

“In 2016, Penske Com­mer­cial Ve­hi­cles se­cured MAN’s re­turn to No. 1 in the 10,000kg-plus bus and coach mar­ket seg­ment in NZ.

“And, when com­bin­ing MAN trucks sold in the 10,000kg-plus mar­ket with the bus and coach mar­ket, MAN placed rst in the pre­mium mar­ket, and third in the to­tal mar­ket.

“ e com­bi­na­tion of pre­mium-qual­ity MAN prod­ucts and deal­ers who pro­vide ex­cel­lent cus­tomer ser­vice and tech­ni­cal ex­per­tise gives our cus­tomers an over­all su­pe­rior ex­pe­ri­ence.”

e nale of the MAN Ser­vice Qual­ity Awards is to be held in Ger­many next month.


Heavy Trucks Christchurch won the MAN award...for the third year in a row

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