Kiwis dominate MAN awards
KIWI TEAMS HAVE CLAIMED THREE OF THE TOP ve places for the Asia-Paci c region in the global MAN Service Quality Awards for 2016/’17.
e trio of Penske Commercial Vehicles dealers was led by Heavy Trucks Christchurch, which won the A-Pac division of the contest to nd the best workshops in the worldwide MAN service network.
Penske Commercial Vehicles Auckland and PCV Mount Maunganui were third and fth respectively.
To win the awards, teams of four are tested on their customer service skills and technical expertise – with team members representing warehouse, spare parts, customer service, reception, invoicing, aftersales, service contracts, warranty, workshop, diagnosis and electrics sta .
“It’s wonderful to see three of our dealers in the top ve places for Asia‐ Paci c,” says PCV New Zealand general manager John Keenan.
Of particular note is the performance of Heavy Trucks Christchurch, he adds – in being recognised as the best MAN workshop in the Asia‐Paci c three years in a row.
Adds Keenan: “All our dealers adhere to the highest standards of customer service and technical expertise, however it’s very rewarding to receive this recognition from MAN in Germany.”
Keenan says that PCV NZ had “a great year” in 2016 – “and we’re looking to build upon that for 2017.
“In 2016, Penske Commercial Vehicles secured MAN’s return to No. 1 in the 10,000kg-plus bus and coach market segment in NZ.
“And, when combining MAN trucks sold in the 10,000kg-plus market with the bus and coach market, MAN placed rst in the premium market, and third in the total market.
“ e combination of premium-quality MAN products and dealers who provide excellent customer service and technical expertise gives our customers an overall superior experience.”
e nale of the MAN Service Quality Awards is to be held in Germany next month.
Heavy Trucks Christchurch won the MAN award...for the third year in a row