REAL im­prove­ment

New Zealand Woman’s Weekly - - CONSUMER -

Can you change your rat­ing for an Uber driver? The driver was ex­cel­lent but, by mis­take, you rated him one star out of five, rather than five stars out of five. You can’t find a way to change it. The lovely man will be per­plexed as to why you gave him such a good tip but rated him badly. Yes, it would seem you can. Uber says on its web­site that to up­date your rat­ing for a driver, open the trip re­ceipt that they sent by email. In the re­ceipt, se­lect the num­ber of stars you wish to give. Your web browser will dis­play a con­fir­ma­tion

screen with the up­dated rat­ing you’ve pro­vided. Your driver will not be per­plexed by your ini­tial rat­ing be­cause they don’t get to see rat­ings for spe­cific trips. The rat­ing they get is gen­er­ated from the av­er­age rat­ing of their last 500 trips. Good on you for go­ing to the ef­fort of cor­rect­ing

your er­ror, but it wouldn’t have af­fected the driver as much as you imag­ined. In­ci­den­tally, I was crit­i­cal of the whole Uber op­er­a­tion in a past col­umn. I’ve now ex­pe­ri­enced Uber all over the world and, for me any­way, their ser­vice and their price have been ex­cel­lent.

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