YOU SAY YOU WILL, BUT WILL YOU?

NZ Business - - NEWS -

Al­ways do what you say you will do, and take your busi­ness to a higher level of au­then­tic­ity and trust.

I ’ll do that to­mor­row’, ‘I’m go­ing to do that next week’, ‘ Oh yes I’ll get round to that soon’, ‘I’ll call you next week’, ‘I’ll have that re­port to you by Wednes­day Mr Smith’. You may say these things, but the same time that lit­tle voice is slap­ping you on the fore­head with a wet gurnard say­ing ‘No, you won’t!’ Why is that? Well, in short, your in­ter­nal world and ex­ter­nal world are in con­flict. There. Easy. Well, ac­tu­ally, not that easy. Let me ex­plain.

FAL­LI­BIL­ITY, NO ONE IS IM­MUNE

We are all fal­li­ble, all of us, to this con­flict. Even those you may hold in the high­est re­gard have it. But why say some­thing and not do it? It makes no sense. No sense for build­ing trust. No sense for build­ing cred­i­bil­ity. Just no sense at all. It’s bonkers. Worse still it can be quite de­struc­tive in re­la­tion­ships – any re­la­tion­ship. So why is there an epi­demic?

This ar­ti­cle is pri­mar­ily about one thing. Be­ing hon­est and au­then­tic. First with your­self, then with oth­ers around you, ir­re­spec­tive of the con­se­quences. NZB SEPTEM­BER 2016

So why do peo­ple say that they will then don’t? Well here are some ex­pla­na­tions or ex­cuses, depend­ing on which way you look at it: • Re­jec­tion avoid­ance. • Truth avoid­ance. • Not want­ing to ‘let peo­ple down’. • Be­liev­ing ‘I’m best off telling them what they want to hear’. • Be­liev­ing ‘ Ah they won’t re­mem­ber I said I would’ (NEWS­FLASH:

they will!). • They have al­ways done it, so it is a (dis­as­trous) be­hav­ioral norm

or habit.

When you don’t fol­low through it is like an­other drip of bat­tery acid on the trust equa­tion (Trust = Cred­i­bil­ity + Re­li­a­bil­ity + Con­sis­tency/ Self Ori­en­ta­tion). And there are some folk out there who give you one shot. I mean who can trust folk who don’t fol­low through? Ex­actly.

SO WHY WOULD YOU CON­SCIOUSLY CHOOSE THIS PO­SI­TION?

“I’ll ring you”. Ever find your­self watch­ing the words come out your mouth when know­ing full well you won’t. Like af­ter that first date that

AL­WAYS DO WHAT YOU SAY YOU WILL DO. BY DO­ING SO YOU’LL TAKE YOUR BUSI­NESS TO A HIGHER LEVEL OF AU­THEN­TIC­ITY AND TRUST, SAYS CHRIS TAY­LOR.

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