GET READY FOR 2019

NZ Business - - FROM THE EDITOR -

I re­cently at­tended an event on ar­ti­fi­cial in­tel­li­gence which dis­cussed how busi­ness and lead­ers could make the most of the huge op­por­tu­ni­ties AI presents. And if the at­ten­dance of some 1500 peo­ple at the sold-out event was any­thing to go on, the topic is one that a lot of busi­nesses are very keen to come to grips with.

One in­ter­est­ing as­pect was that of ethics around AI, of look­ing af­ter em­ploy­ees and also the le­gal and reg­u­la­tory frame­works that should be put in place to pro­tect our pri­vacy in the age of big data.

That res­onated with me af­ter a re­cent in­ter­net search had tar­geted ads for the ex­act thing I had been search­ing for turn­ing up in my so­cial me­dia feed next time I logged on.

I would be in­ter­ested to get read­ers' feed­back on the ways your busi­ness is en­sur­ing your cus­tomers data is se­cured and their pri­vacy is pro­tected.

The year has whipped by in a frenzy of global events, that a cou­ple of years ago most of us couldn't re­ally imag­ine. And there is no doubt that 2019 is likely to be just as event­ful. This month we set out to try and gain a glimpse of the is­sues that busi­ness lead­ers will need to be think­ing about as they head into 2019. There are a myr­iad of is­sues on the hori­zon and we're very grate­ful to the ex­perts who took the time to share their think­ing with us. See page 6.

This is­sue we also high­light a shift in com­pany cul­ture at Auck­land-based Water­care which is 11 months into a twoyear trans­for­ma­tion project. It's shift­ing a pre­ci­sion-based engi­neer­ing com­pany to­wards be­ing truly cus­tomer cen­tric. See page 15.

And our ever-pop­u­lar colum­nist Jackie O'Fee turns her eye to the loom­ing work-based Christ­mas par­ties. Just how glam­orous is too glam­orous for a work event? Page 24.

I hope 2018 has been good to you and yours and that 2019 will bring more ad­ven­ture, chal­lenges and all man­ner of good things.

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