Tech­nol­ogy sup­ported by peo­ple

NZ Business - - INBOX -

For hap­pier (and more pro­duc­tive) em­ploy­ees, busi­nesses need to shift from a model of ‘peo­ple sup­ported by tech­nol­ogy’ to one of ‘tech­nol­ogy sup­ported by peo­ple’ to keep up in the in­tel­li­gent automation (IA) race.

Pro­fes­sor Ilan Oshri from the Univer­sity of Auck­land Busi­ness School par­tic­i­pated in a KPMG study that looked at global ex­pe­ri­ences with IA. IA in­cludes ar­ti­fi­cial in­tel­li­gence, ma­chine learn­ing and robotic process automation (RPA) – tech­nol­ogy that can make de­ci­sions, in­ter­act and learn at a hu­man-like level such as virtual bank as­sis­tants and CT scans re­viewed by trained al­go­rithms.

Re­searchers in­ter­viewed 80 busi­ness ex­ec­u­tives across North Amer­ica, Western Europe and Asia Pa­cific about their ex­pe­ri­ences of adopt­ing IA and their fu­ture out­looks.

Oshri says in a me­dia re­lease that there was a dis­con­nec­tion be­tween ex­pec­ta­tions and be­hav­iour. “En­ter­prises have high ex­pec­ta­tions about the trans­for­ma­tive power of IA, but too few are mak­ing the kind of rad­i­cal or­gan­i­sa­tional trans­for­ma­tions needed to har­ness that power.”

Firms need to be mak­ing IA in­vest­ment de­ci­sions at the ex­ec­u­tive level and chang­ing the way they run their busi­ness around new pro­cesses driven by IA tech­nolo­gies, the re­port says. Grow­ing ev­i­dence sug­gests that tak­ing this strate­gic ‘digital first’ ap­proach can pay for it­self five to 10 times over.

“The way we or­gan­ise and do busi­ness is chang­ing due to IA and other digital dis­rup­tion,” says Oshri. “Piece­meal at­tempts to in­tro­duce IA as ‘add-ons’ or re­place­ments for ex­ist­ing pro­cesses just won’t cut it. Firms need to con­sider two di­men­sions when seek­ing in­tel­li­gent automation so­lu­tions: their busi­ness mod­els and their data struc­ture.”

Newspapers in English

Newspapers from New Zealand

© PressReader. All rights reserved.