Bank making changes at its Moray branch

KIWIBANK, a oneteller booth is not good enough!

On Wednesday, I went again into Kiwibank Moray Pl.

There were five in front of me in a queue waiting to get to one existing teller booth.

Ridiculous!

Every time I have complained to the teller and every time same result: A bank with ‘‘no change’’.

Customers these days who go to a bank have a tricky timeconsuming transactions they can't do online, ATM machines or phone banking.

I wanted $100 in $5 notes for my sports club. Two of those ahead of me were depositing lots of notes and coinage.

Meanwhile several staff are waltzing around, in and out the rear door, and two of them asking those in the queue if they can assist?

‘‘Yeah, install another teller counter!’’

They can't help me.

Thirty minutes later, when I finally get to the booth, I complain to the three staff behind it.

A supervisor makes my transaction. Barrie Kendall

Halfway Bush Kiwibank regional manager — Te Waipounamu Brent Hefford replies:

Thank you for the opportunity to respond. Happily we have good news for Mr Kendall. Due to feedback from customers and the staff at this branch we are making some changes to the layout at our Dunedin Kiwibank on Moray Pl. These changes should be completed by the end of next month. To improve the customer experience we are extending our counter so we have a dedicated cash counter, as well as a noncash transaction counter. In addition, there is a deposit/ withdrawal ATM. We have also recently implemented pinning of cards online and via our mobile app, so customers will now be able to be helped by our friendly people either on their own devices or on the branch iPads. We believe this should decrease the number of customers having to line up at a single counter and reduce the wait time for our customers.