Shop­pers dodg­ing queues at the su­per­mar­ket

Stratford Press - - News - By ILONA HANNE

There are more shop­pers than ever be­fore at Strat­ford New World, but the queues haven’t got any longer.

Dan Har­ris, who with his wife Re­becca owns and op­er­ates the Strat­ford New World store, says a lot of their cus­tomers aren’t spend­ing any time at all in line at the check­out now.

Dan says this is be­cause plenty of their cus­tomers are hap­pily tak­ing ad­van­tage of New World’s new on­line shop­ping ser­vice.

“Since our on­line shop­ping app went live for Strat­ford last week, plenty of cus­tomers have al­ready given it a try and the feed­back we are get­ting is that they are en­joy­ing be­ing able to or­der their gro­ceries on­line, quickly and eas­ily.”

Once cus­tomers have or­dered, they can choose to col­lect their fin­ished or­der from the store, or have it de­liv­ered to their door.

Dan says cus­tomers who choose the click and col­lect op­tion col­lect their gro­ceries, all ready and packed for them, from the lock­ers in the store en­trance foyer.

“Peo­ple want­ing their gro­ceries de­liv­ered to their home can sim­ply se­lect their pre­ferred de­liv­ery time when or­der­ing and then sit and wait for their gro­ceries to come to them.”

The Strat­ford su­per­mar­ket serves a large area, says Dan, and he and Re­becca are de­lighted their new ser­vice is able to reach cus­tomers who live more than just a km or two away.

“The de­liv­ery is avail­able for Strat­ford, Mid­hirst, Cardiff and Eltham on a daily ba­sis as well as go­ing right out to Toko twice a week, sav­ing our cus­tomers time as well as petrol.”

The ser­vice is easy to use, says Dan.

“The app is al­ready avail­able for smart­phones and tablets, while a desk­top com­puter ver­sion will be launched in the near fu­ture. If cus­tomers do have any ques­tions or con­cerns re­gard­ing us­ing the app, they can al­ways give our friendly cus­tomer ser­vice desk a call of course.”

Man­ager Josh Webb, the newly ti­tled “on­line guru” at Strat­ford New World, says he is pleased with the pos­i­tive feed­back they have re­ceived from cus­tomers us­ing the on­line ser­vice al­ready.

“There’s been a lot of work go­ing on be­hind the scenes get­ting this ser­vice ready to go live and be avail­able to our cus­tomers, so it is cer­tainly great to see peo­ple are us­ing the ser­vice.”

Dan and Josh with the New World on­line de­liv­ery van.

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