Sunday Star-Times

That’s if you can get it to work

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all guests by allowing the shower head to reach 2m.

I don’t know where hotel companies buy their showers, air conditioni­ng units, TVs, even kettles – but it’s not from the electronic­s shop down the road. Because if that were true they wouldn’t take a good 30 minutes of trial and error to figure out how to turn them on and make them work.

Put a sock(et) in it

If you’re like my party of two you’re likely to be carrying around four or five pieces of electronic kit: laptop, chargers, kindle, hairdryer et al. It’s the way of the world. Except if you’re a hotel room designer and you think electronic sockets are ugly so you hide them in silly places or just disregard them.

Six-hour window of nothingnes­s

Who wants to get up unnecessar­ily at 9am to check out before 10am? Nobody. The worst destinatio­ns for this are Australia and New Zealand. I feel like I’m demanding their first-born child just to be granted a sleep-in on holiday and checkout before noon. I know there will be rooms to clean (although it’s unlikely that all guests will be checking out that day) but why keep us from checking in until 4pm? It seems awfully lenient to the cleaning staff and barely lets you make the most of the hotel’s outdoor facilities in the heat of the day.

You pay for the service, but you don’t get any

If I was lazy, I’d say this comes down to the host nation culture, with some anecdote about fantastic service standards in Asian cities and lazy, grouchy service along the Med. A cliche that is often correct. But sadly, you find crap service the world over. Staff who would rather be anywhere else and owners who lost their passion for the industry years ago. That being said, unlike physical problems like a blocked drain it’s rather hard to confront a manager or wait staff and say: ‘‘You’re incompeten­t and your service is an embarrassm­ent’’. I can’t imagine that wins you favours or (shock!) an apology – which is probably why aggrieved guests turn into keyboard warriors on TripAdviso­r later.

 ??  ?? Good room service is worth paying for.
Good room service is worth paying for.

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