Why ASB’s digital banking is the new normal
Online banking is here to stay and ASB is helping older customers learn the ropes.
he way iwis do their banking is changing with more and more customers using online banking services
ith the ongoing potential for lockdowns banks continue to be very focused on making it as easy as possible for everyone especially older customers to do their banking online at over the phone
ustomers are more comfortable with online transactions than ever before During the first lockdown last year per cent of all
customer transactions were self service while more than customers used the bank s digital and online banking services for the first time in nd it was senior customers who led the way those aged and over s or switched at a higher rate than any other age group
ome customers can still lack the confidence to tackle online banking but with help they may find making an online transaction even easier than filling out a branch deposit slip hosts etter
anking orkshops to help anyone who feels they need a bit of e tra support to make s the online transition hey re totally free and available all over the country
or senior customers there is even more help available via s priority over s phone line where friendly staff are available to answer any banking uestions also offers a series of online how to guides to step customers through online banking and making payments on the go
f you re not a fre uent online user then it s natural to be sceptical about frauds and scams has invested in cutting edge technology to deploy a real time machine learning based fraud detection system and you can help ensure you stay safe online with the handy tips available on s website
whole world of convenience can open up for those who master online banking y banking from the comfort and safety of their own homes many customers discover the ease and convenience of paying utility bills or setting up automatic payments for regular outgoings without leaving the house
hen there s the fun stuff favourite grandchild has a birthday coming up Don t risk sending cash in a birthday card simply transfer their birthday money into their or mum or dad s account in an online auction ou can pay the seller online too ancy a summer holiday but can t seem to save ou can set up a special savings account and put aside a little each week and watch the holiday fund grow
nd remember will support and guide you along the way to make online banking as easy as possible
he ow to ub has step by step guides to help get you started with banking on your computer smartphone or tablet and the
etter anking orkshops are in branch workshops to help older customers and for those using digital banking services for the first time understand and learn about online banking
Customers can also pick up the phone and simply talk to an ASB staff member about registering for a workshop near you by calling the 65+ priority phoneline on 0800 272 119.