How ASB is leading the digital banking revolution
Many things have changed, but the move to digital banking is here to stay.
t s been more than a year since ovid- ended o r lives and hile some things are slo ly ret rning to normal the ay eo le bank is changing
he andemic transformed more than st o r sho ing habits the ra id take of digital ayments meant it changed the ay i is deal
ith money he trend to ards online banking as nder ay before ovid- a eared b t the n recedented im act of the vir s effectively hit the fast for ard b tton on banking s digital revol tion
igital c lt re is art of an overall trend aro nd the globe and banking is a big art of this says ndrea ai ers igital ngagement anager
nline sho ing checking o t the grandkids achievements on acebook
atching yo r favo rite sho online listening to m sic
e do things online itho t thinking abo t it ai ers says and ith digital banking e re s s
giving o r c stomers an o tion
hich is convenient saves time and gives them the freedom to do their everyday banking on their terms
nternet banking has come a long ay since it as la nched in and no more than
er cent of s ersonal banking c stomers se internet or mobile banking every month to do their banking o longer do e have to ait for the kids to get off the hone so e can access the dial internet connection ai ers says
n many cases e have r bank in the alm of o o r
hand sing a mobile hone and along ith g ided ed cation thro gh s team technology has hel ed em o er o r c stomers to take control of their o n banking - giving them the flexibility to do everyday banking hen and here they ant to
s the digital transformation contin es at a ra id ace is making moves to ens re its c stomers have the kno ledge and confidence to take control of their banking online
he bank has several initiatives in lace to s c stomers ort
here are ne roles for staff ith igi eaders ho hel c stomer-facing teams to boost digital a areness and ed cation among c stomers
he o -to b has ste by-ste g ides to hel c stomers get started ith banking on a com ter smart hone or tablet and the etter anking
orksho s hel older c stomers and those sing digital banking services for the first time make the most of banking online
has a dedicated hone line for c stomers ho are
years old or over to talk thro gh any banking estions ith an staff member his hone line is available onday to riday am - m
at rday nday and blic holidays am - m
he o s ort become acc banking is a ai ers started at in the hangarei ranch not long after ast et lassic internet banking as la nched so the digital o rney in banking has been me all the ay she says
rney to hel ing c stomers as they stomed to digital ersonal one says ith
o in my role as igital ngagement anager ork closely ith o r c stomer facing teams every day to make s re they have the tools and kno ledge to s ort o r c stomers ith digital banking
ASB is here to help make banking as easy as possible for its customers.
Register for a Better Banking Workshop to learn about keeping yourself safe online and getting set up with online banking.
Visit their helpful online tool the How-to Hub for guidance on your internet or mobile banking.
If you’re 65 and over, you can phone the dedicated phone line for everyday banking support on 0800 272 119.
ASB FastPhone is a free 24/7 automated phone service where customers can complete basic banking tasks over the phone. Phone 0800 803 804 or talk to ASB branch staff.