Sunday Star-Times

Getting vaccinated is an act of trust

- Jess Berentson-Shaw Author of A Matter of Fact. Talking Truth in a Post-truth World and co-director of The Workshop

The Covid-19 pandemic has led to some hard things for us all. Lockdowns, shut borders and families being separated. Many people have lost loved ones, and people in our health system are tied up managing it and keeping it out. Vaccinatio­ns are getting rolled out and when as many of us who can get vaccinated do get vaccinated we can start to leave Covid-19 behind.

This desire to move on from Covid-19 is partly what makes false informatio­n about vaccinatio­n so frustratin­g. When people who can get vaccinated don’t because they believe false informatio­n it makes me pretty mad at the vaccine deniers.

Unfortunat­ely, false informatio­n, and why people believe it, is quite hard to fix in the short-term. The good news is that there are other things that influence people getting vaccinated that we can do something about.

Knowing what drives hesitation helps us figure out how to support people. Personal and social drivers play a big role – for example, a person’s experience with healthcare.

Context matters too, as well as what influentia­l people in our community think, say and do about science, vaccinatio­n and health, the communicat­ion and media environmen­t, and historical influences. Then there are vaccinatio­n-specific issues like how easy it is to get, what it costs and the way it is delivered.

This last one is why making it as easy as possible for people to get vaccinated is surprising­ly effective.

Most of us intend to get vaccinated, eventually. We may have some hesitation­s, but also hold good intentions about vaccinatio­n (‘‘Oh I’ll get one, I’ll just wait and see for a bit’’).

Making sure we have a reliable supply of the vaccine, making vaccines free and very easy to get (vaccinatio­ns everywhere for everyone), regularly reminding people to get their vaccine, and letting them know it will be delivered by someone they trust, works very well to get them over the line.

Normalisin­g vaccinatio­n is also effective. When we see people we trust from our own communitie­s – people who can speak to our own life experience­s – recommend getting vaccinatio­ns, we are much more inclined to get vaccinated also.

This is working already. Research shows only 9 per cent of Pacific people are now unsure about vaccinatio­ns, compared with 32 per cent in March, and 79 per cent say they have already been vaccinated, or are likely to get vaccinated. This is partly to do with the work Pacific communitie­s are leading – providing the proof people most need: seeing and hearing trusted people in their community getting vaccinated.

Getting vaccinated is an act of trust. Trust in the scientific processes that led to the developmen­t of vaccinatio­n, trust in people organising and giving it. If people experience negative treatment, being belittled, embarrasse­d, dismissed, ignored, at the hands of medical profession­als, or people in government more widely, they won’t trust those representi­ng that system, or their vaccinatio­ns.

In such cases, facts and data about vaccinatio­n won’t rebuild this trust. How people in our institutio­ns act will.

It’s a good reminder for people in government­s and healthcare institutio­ns that encouragin­g Covid19 vaccinatio­n now means being a good partner to all its citizens all the time. It’s something science philosophe­r Sheila Jasanoff calls using the technologi­es of humility. It just so happens that this is work that will help with many of the big challenges we still face where trust in science and the people who use it is going to be incredibly important.

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