Passenger rights

❚ The Civil Aviation Act requires an airline to compensate passengers if a domestic flight is cancelled or delayed for reasons within its control.

❚ Assuming the airline is at fault, compensation should include reasonably foreseeable losses caused by the snag, such as the cost of meals, missed connections or events. Cover is limited to the actual cost of the delay, or 10 times the cost of the ticket, whichever is lower.

❚ In this case, it’s likely to mean a refund for affected flights.