Voucher system explained

What is it?

Travellers who have the legal right to enter New Zealand must also have a pre-booked voucher for 14 days of managed isolation or quarantine facility before boarding their flight, unless exempt from the system (see MBIE website). They will need to present their voucher to board their flight.

How do I secure a spot?

Register an account on the Managed Isolation Allocation System online portal. Enter passenger details and select the date of arrival before booking your flights. A 14-day stay in managed isolation, starting on this day, will be held for 48 hours while you book flights.

What if I booked my flights months ago?

Register on the allocation system portal and enter the flight details to confirm the managed isolation allocation. There are no details around what happens if managed isolation facilities are fully booked.

What if my flight number is not listed?

A flight may be operating under multiple flight numbers from different airlines. The flight number that is required to obtain a voucher is the final flight arriving into New Zealand. If the flight is not listed check with the airline.

What if my flight is rescheduled or cancelled?

Airlines will work with the Government to manage the rescheduling of the allocation with new flight details, while if the flight is cancelled travellers will need to reserve the next allocation date before booking a new flight.

Does it cost anything?

There is no fee for getting a voucher. However, people will be charged for their stay unless they are exempt.

Can I choose where I will isolate?

No. Passengers on the same flight are typically allocated to the same managed isolation facility, except those with a higher risk of Covid-19, who will enter quarantine.