Review findings

● Two out of 42 insurers met the FMA’s expectations in full

● Just 9 insurers recognised customer vulnerability as a key issue

● 22 insurers completed a product review, only four found no major issues

● 30 out of 42 insurers completed an action plan but 19 provided insufficient detail

● Only 14 insurers demonstrated they had completed and presented all five items in their action plan to their board