Ki­wibank go­ing it alone in Kaikohe

The Northland Age - - Local News -

Ki­wibank, which cur­rently shares premises with NZ Post in Kaikohe, is plan­ning to go it alone in the town.

“Hav­ing con­firmed the new branch model with our staff, we’re now work­ing to­wards cre­at­ing the en­vi­ron­ment for a more spe­cialised bank­ing ser­vice, an in­no­va­tive cus­tomer ex­pe­ri­ence and a strong brand pres­ence lo­cally,” gen­eral man­ager re­tail dis­tri­bu­tion Ge­off Waller said.

“To en­sure our pres­ence in Kaikohe is sus­tain­able, we will be look­ing to in­tro­duce a new op­er­at­ing model. We’re con­sid­er­ing all our op­tions, but this may in­clude dif­fer­ent trad­ing hours. It is our in­ten­tion to re­main in the cur­rent lo­ca­tion.”

There would be no change to the ex­ist­ing branch and ser­vices un­til NZ Post found a lo­cal busi­ness to help de­liver postal and bill pay­ment ser­vices.

“We’ll keep our cus­tomers and the com­mu­nity in­formed when dates and lo­ca­tions are known,” Mr Waller said, adding that cus­tomer feed­back on the change had been very pos­i­tive.

“We knew back in June 2016, when we first opened this style of branch, that cus­tomer needs had changed. They were look­ing for a Ki­wibank en­vi­ron­ment that made it eas­ier to have those more com­plex and in-depth bank­ing con­ver­sa­tions. We are ex­cited that Kaikohe is the next com­mu­nity to en­joy this new look,” he said.

Mean­while NZ Post re­mained com­mit­ted to pro­vid­ing postal ser­vices in Kaikohe com­mu­nity, in lo­ca­tions that cus­tomers can ac­cess.

Head of re­tail, Mark Yag­mich, said work­ing with lo­cal busi­nesses and agen­cies helped it meet its obli­ga­tion to op­er­ate a net­work of 880 postal out­lets.

“We al­ready suc­cess­fully de­liver postal ser­vices through around 800 lo­cal busi­nesses and agen­cies, as a way of op­er­at­ing as a com­mer­cially sus­tain­able busi­ness.,” he said.

“This model works well for us, and for the busi­nesses we work with, which gen­er­ally ben­e­fit from in­creased foot traf­fic as peo­ple come in to buy stamps and drop off their parcels.

“It’s also good news for our cus­tomers, who of­ten en­joy longer open­ing hours and more con­ve­nient lo­ca­tions.

“We’d like to re­as­sure our cus­tomers that there will be no change to our ser­vices.

“Cus­tomers will still be able to ac­cess postal ser­vices, such as buy­ing postage and send­ing parcels, and the box lobby.


NZ Post is about to move out of the Kaikohe premises it cur­rently shares with Ki­wibank.

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