Kiwibank going it alone in Kaikohe
Kiwibank, which currently shares premises with NZ Post in Kaikohe, is planning to go it alone in the town.
“Having confirmed the new branch model with our staff, we’re now working towards creating the environment for a more specialised banking service, an innovative customer experience and a strong brand presence locally,” general manager retail distribution Geoff Waller said.
“To ensure our presence in Kaikohe is sustainable, we will be looking to introduce a new operating model. We’re considering all our options, but this may include different trading hours. It is our intention to remain in the current location.”
There would be no change to the existing branch and services until NZ Post found a local business to help deliver postal and bill payment services.
“We’ll keep our customers and the community informed when dates and locations are known,” Mr Waller said, adding that customer feedback on the change had been very positive.
“We knew back in June 2016, when we first opened this style of branch, that customer needs had changed. They were looking for a Kiwibank environment that made it easier to have those more complex and in-depth banking conversations. We are excited that Kaikohe is the next community to enjoy this new look,” he said.
Meanwhile NZ Post remained committed to providing postal services in Kaikohe community, in locations that customers can access.
Head of retail, Mark Yagmich, said working with local businesses and agencies helped it meet its obligation to operate a network of 880 postal outlets.
“We already successfully deliver postal services through around 800 local businesses and agencies, as a way of operating as a commercially sustainable business.,” he said.
“This model works well for us, and for the businesses we work with, which generally benefit from increased foot traffic as people come in to buy stamps and drop off their parcels.
“It’s also good news for our customers, who often enjoy longer opening hours and more convenient locations.
“We’d like to reassure our customers that there will be no change to our services.
“Customers will still be able to access postal services, such as buying postage and sending parcels, and the box lobby.
NZ Post is about to move out of the Kaikohe premises it currently shares with Kiwibank.