Vil­lage scrap­ping pa­per

The Northland Age - - Local News -

Pre­dic­tions of years ago that so­ci­ety would one day be­come pa­per­less have not quite proved ac­cu­rate, but Kerik­eri Re­tire­ment Vil­lage has taken a ma­jor step to­wards re­al­is­ing that goal.

It has in­tro­duced a sin­gle tech­nol­ogy sys­tem to stream­line ev­ery as­pect of its op­er­a­tion, from reg­is­ter­ing and manag­ing re­quests for its re­tire­ment ac­com­mo­da­tion through to pa­tient record-keep­ing in its care wing.

The eCase man­age­ment sys­tem was help­ing to re­duce costs, elim­i­nat­ing the need for pa­per-based records, and dedu­pli­cat­ing a raft of records and data­bases, op­er­a­tional sup­port man­ager Ch­eryl Silich said.

It was also boost­ing the level of care and over­sight in its care unit by en­abling staff to make pa­tient notes at the bed­side, and for those notes to be re­viewed by su­per­vi­sors in real time if nec­es­sary.

Ev­ery de­tail of a res­i­dent’s in­volve­ment would be ac­ces­si­ble at the click of a mouse, from the first email sent to en­quire about liv­ing there through to an up-to-the-minute re­port on any med­i­cal treat­ment and pre­scrip­tion in­for­ma­tion.

“If a fam­ily mem­ber tells one of our health assistants at 11am that Mum is crav­ing ba­nanas, the sys­tem will en­able our cater­ing staff to en­sure that there’s a banana on her plate that lunchtime,” Ms Silich said.

Real time, tem­plate-based record­keep­ing at pa­tients’ bed­sides did away with the need for health­care assistants to write up notes at the end of each shift, re­duc­ing their work­load and im­prov­ing the quality of in­for­ma­tion on file, she added. Staff start­ing shifts had a com­plete writ­ten record of treat­ment and any is­sues af­fect­ing pa­tients as at the end of the pre­vi­ous shift, in­stead of hav­ing to rely on ver­bal han­dovers or wait­ing un­til notes had been writ­ten up.

The sys­tem was also valu­able in health and safety. An ac­ci­dent or near miss could be logged by staff im­me­di­ately, prompt­ing action by the Vil­lage’s quality and risk co-or­di­na­tor.

“It’s all about en­hanc­ing the ser­vice and care we pro­vide our res­i­dents, and about getting rid of ad­min­is­tra­tive in­ef­fi­cien­cies and frus­tra­tions for staff and the fam­i­lies of our res­i­dents,” Ms Silich said.

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