Online shoppers shocked by extra import charges

CONFUSION around New Zealand’s import laws may mean those who opt to do their Christmas shopping online face a big bill before claiming their gifts.

People who bought their presents online from overseas retailers are facing extra, and for some, unexpected charges.

Import laws mean almost all purchases under $400 can be brought in GST-free. However, customs charges can apply to some goods such as clothes that are above $225 in value, the Customs Service said.

‘‘There is a common misconception that goods purchased online from overseas websites for less than NZ$400 can come into the country without incurring any duty, GST, or charges,’’ the Custom website states.

‘‘This ‘rule of thumb’ does not apply to goods that attract both duty and GST, such as clothing, shoes, and accessories.’’

A Customs Service spokesperson said that smaller gifts were exempt from added costs, with no duty and/or GST payable on goods costing less than $60.

Auckland father Nick Spencer said he feared his children may miss out on their presents this year.

Children’s clothes he had ordered from English department store Marks and Spencer were at Auckland Airport, but he has been told he has to pay $170 in import costs to clear them.

‘‘It’s been a bit of rigmarole, a bit of a pain,’’ he said. ‘‘I might have to bite the bullet and hand over $170. I don’t see what choice I have.’’

Spencer said the total parcel was about $383.

Consumer NZ chief executive Sue Chetwin said she expected many people would be hit by added costs.

‘‘More people are shopping online, so more expensive items are coming in. It will be happening to quite a lot of people and especially if they’ve left their Christmas shopping for the last run they may not get their gifts by Christmas.’’

Spencer said he had spoken with multiple people from Customs but there was no chance of getting them to budge.

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