The Timaru Herald

Everything including the kitchen sink: Happy end for Timaru couple

- Rachael Comer Anyone wishing to nominate someone deserving to receive the Dellow’s kitchen is asked to email editor@ timaruhera­ld.co.nz.

A couple left out of pocket in a kitchen renovation nightmare say they have been “overwhelme­d” by an offer of help from another kitchen company, which says it’s willing to help others caught up in the saga.

Kay and Peter Dellow had planned to retire after the installati­on of their nearly $26,000 kitchen, set to be complete by December 2023, but that idea was destroyed when the company they paid to design and build it, Kitchens Direct, was placed into liquidatio­n.

Left $17,634.40 out of pocket, and with no new kitchen in sight, the Dellows shared their story with The Timaru Herald last month.

Reading their plight, Ezy Kitchens Timaru staff visited the couple, and now, with the help of its suppliers, has offered to supply and install the new kitchen free of charge.

“It is just overwhelmi­ng,’’ Kay Dellow said.

“This is not why we went public about it. We hoped it would encourage other people to come forward that had been affected by the liquidatio­n.

“It has restored our faith in humanity – to have a business do this for us.’’

Now she wanted to pay the kind act forward, and would like to give her soon-to-be-removed kitchen to someone deserving.

“I want to help someone and I want someone deserving to get it.’’

Long-running Kitchens Direct (NZ) Ltd, which traded as Kitchens Direct, started in 1970 and was involved in the design, manufactur­e and installati­on of kitchens in Timaru.

It was put into liquidatio­n on October 10, along with Kitchen Direct Appliances Ltd, Kitchens Direct IP Holdings Ltd and Kitchen Direct Franchisin­g Ltd.

Ezy Kitchens Ltd developmen­t manager Dushay Pont said clients put a huge amount of trust in those designing and building their kitchen “to ensure we deliver on our promises’’.

“Hearing the Dellows’ story struck a chord with us, knowing this trust had been breached,’’ Pont said.

“We knew that as a market leader based in the South Island, we were the right people to help.”

Ezy Kitchens was made up of seven branches in the South Island and had been in business since 2008.

“This is not something we like to see happen to people, and unfortunat­ely, having been in the industry for so long, we have heard this story before. We knew we could help, so we jumped straight into action.”

Pont said the company was working with one other person affected by the liquidatio­n in Timaru, but had heard of others.

“Ezy Kitchens, along with our suppliers, wants to extend a helping hand to any other people affected by this, and is committed to doing what we can to get the best outcome for them in light of this situation.

“If this is you, please get in touch.’’ He said the company’s strong relationsh­ips with its suppliers meant it could lean on them for help in this situation.

“We are proud to say every business we asked has jumped in and offered their hand without hesitation.’’

He said it was truly a team effort, and acknowledg­ed the other businesses that committed to completing the Dellows’ kitchen: Barrett Joinery, NZ Panels Group, Hafele NZ, Joinery Scene, Freeform Laminates and Stone, Archant, Acero and Robinhood, and Alpine Carriers.

“As we move forward with this project, and any others, we have no doubt that more business will join the effort to help the affected people.“If you can help us help the Dellows or the others affected, please get in touch.’’

 ?? AIMAN AMERUL MUNER/STUFF ?? Timaru woman Kay Dellow, left, and Ezy Kitchens kitchen design and sales manager Chrissy Hyde discuss Dellow’s kitchen.
AIMAN AMERUL MUNER/STUFF Timaru woman Kay Dellow, left, and Ezy Kitchens kitchen design and sales manager Chrissy Hyde discuss Dellow’s kitchen.
 ?? AIMAN AMERUL MUNER/STUFF ?? Kay Dellow wants to pay it forward, and give her kitchen to someone deserving.
AIMAN AMERUL MUNER/STUFF Kay Dellow wants to pay it forward, and give her kitchen to someone deserving.

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