Prize corner

I am an older bloke, who looks forward to many new shows announced as upcoming. Unfortunately, they are more and more frequently advertised as being screened only on the OnDemand service. I have a small laptop device which allows me to email, but it is too small to watch shows on. My daughter bought a huge smart TV which does the job. Being impressed, I went to a shop and bought a 55-inch smart TV. It doesn’t get OnDemand it seems. Can someone please explain how I can get TV OnDemand on my flash new smart TV? It seems that the service is taking over some of the better shows and I would really like to see them. It’s very difficult when you are not told how to get these shows. Can someone teach an old bloke a bit more about the technology please? I am not on my own in this and there seems to be many others like me. Glen M. (Waipu)

Mr Telly responds: Thanks for your letter, Glen, and you are certainly not alone. Unfortunately, there is not a one-fits-all solution as there are many different ways of accessing OnDemand depending on your TV set-up. Some viewers do it through Chromecast using iPads, tablets, smart phones or similar devices. My advice to you would be to go back to the retailer who sold you the TV and ask them to show you the best way to access OnDemand on your TV. If it is too complicated, and sometimes it can be, a good service provider should send a technician out to help you.