Pas­sen­ger rights

Waikato Times - - Business -

Con­sumer NZ ad­vises:

❚ The Civil Avi­a­tion Act re­quires an air­line to com­pen­sate pas­sen­gers if a do­mes­tic flight is can­celled or de­layed for rea­sons within its control.

❚ As­sum­ing the air­line is at fault, com­pen­sa­tion should in­clude rea­son­ably fore­see­able losses caused by the snag, such as the cost of meals, missed con­nec­tions or events. Cover is lim­ited to the ac­tual cost of the de­lay, or 10 times the cost of the ticket, which­ever is lower.

❚ In this case, it’s likely to mean a re­fund for af­fected flights.

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