Snacks, full entertainment for all short-haul passengers
All Air New Zealand passengers, including those in the cheapest seats, will be offered a snack and have access to its full entertainment offering on flights to Australia and the Pacific Islands as part of changes to the airline’s short-haul booking options.
Taking effect from June 11, the changes, which apply to new bookings, will also enable travellers to book fully flexible and refundable fares across all cabins.
Air NZ general manager short-haul Jeremy O’Brien said the “improved and simplified” fare options are designed to give passengers more choice and flexibility. “We want every customer to have an exceptional experience on board. Part of our promise is to provide manaaki to all who fly with us so we’re excited that everyone on board will now be treated to full in-flight entertainment. Seatonly customers will now also be offered one of our incredible new snack options too.”
They will not, however, be given a full meal.
Air NZ will stop offering seat and bag fares, but those with a seat-only ticket will be able to bring a bag for an extra $30.
Customers with “works” tickets, which cost $40 more than seat-only fares, will continue to have the same inclusions – one checked bag, a full meal and drinks, entertainment and free standard seat selection.
Given all customers will be offered a snack or meal, customers will no longer be able to buy food on board. However, drinks will still be available for purchase.
Customers will need to use a credit card – specifically a Visa, Mastercard or Amex – or Airpoints as vouchers for on-board purchases will no longer be available at airports.