Change com­ing

Waipa Post - - Front Page - BY DEAN TAY­LOR

Changes to how Ki­wibank plans to move for­ward with its busi­ness will af­fect bank and PostShop cus­tomers in Te Awa­mutu and Cam­bridge.

An an­nounce­ment last week about the es­tab­lish­ment of stand­alone branches in­cludes a num­ber of Waikato cen­tres, in­clud­ing the two Waipa¯ towns, Mata­mata and Toko­roa.

Ki­wibank gen­eral man­ager re­tail dis­tri­bu­tion Ge­off Waller says the stand­alone branch model was first in­tro­duced in June 2016.

“We’ve had great cus­tomer feed­back from the branches we have opened so far,” he says.

“Our cus­tomer needs are chang­ing and it’s im­por­tant we have the right en­vi­ron­ment for con­ver­sa­tions and our unique cus­tomer ex­pe­ri­ence.

“We’re look­ing for­ward to bring­ing this model to Cam­bridge and Te Awa­mutu.

“Hav­ing con­firmed the new branch model with our staff, we’re now work­ing to­wards cre­at­ing the en­vi­ron­ment for a more spe­cialised bank­ing ser­vice, an in­no­va­tive cus­tomer ex­pe­ri­ence and a strong brand pres­ence lo­cally,” says Ge­off.

Ki­wibank ex­ter­nal com­mu­ni­ca­tions man­ager Kara Tait says it is ex­pected the Te Awa­mutu Ki­wibank branch will stay at its cur­rent site, but Cam­bridge will pos­si­bly shift.

The stand­alone model means PostShop ser­vices will not be avail­able at the same lo­ca­tion.

New Zealand Post says it is com­mit­ted to pro­vid­ing postal ser­vices to the Te Awa­mutu and Cam­bridge com­mu­ni­ties and hav­ing lo­ca­tions that cus­tomers can eas­ily ac­cess.

The plan is to find lo­cal busi­nesses to help NZ Post with op­tions to de­liver the postal ser­vices and bill pay­ment op­tions that are cur­rently avail­able from com­bined PostShop and Ki­wibank branches.

NZ Post head of re­tail Mark Yag­mich says work­ing with lo­cal busi­nesses in this way helps the or­gan­i­sa­tion meet obli­ga­tions to op­er­ate a net­work of 880 postal out­lets.

“We al­ready suc­cess­fully de­liver postal ser­vices through lo­cal busi­nesses in many com­mu­ni­ties around the coun­try, and have done for many years, as a way of op­er­at­ing as a com­mer­cially sus­tain­able busi­ness.

“This model works well for us, and for the busi­nesses we work with, which gen­er­ally ben­e­fit from in­creased foot traf­fic as peo­ple come in to buy stamps, and drop off their parcels. It’s also good news for our cus­tomers, who of­ten en­joy longer open­ing hours, and more con­ve­nient lo­ca­tions.”

In our district these ser­vices are of­fered in part­ner­ship in Leam­ing­ton, Hau­tapu, O¯ haupo¯ , Ki­hik­ihi and Piron­gia.

“While we carry out this search we’d like to re­as­sure our cus­tomers that there will be no change to our ser­vices for cus­tomers who use Te Awa­mutu and Cam­bridge branches.

“They can still ac­cess postal ser­vices, such as buy­ing postage and send­ing parcels, and ac­cess the box lob­bies. We will work along­side Ki­wibank in keep­ing our staff, cus­tomers and lo­cal com­mu­nity in­formed.”

Photo / Dean Tay­lor

Te Awa­mutu PostShop and Ki­wibank in Bank St — Ki­wibank will stay.

Photo / Dean Tay­lor

Cam­bridge PostShop and Ki­wibank in Duke St — Ki­wibank will pos­si­bly move.

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