Anger at Spark af­ter email hack

Weekend Herald - - News - Vi­nay Ku­mar Staff re­porters

A Fiji busi­ness­man is fu­ri­ous af­ter his Xtra email ac­count was hacked and Spark’s lack­lus­tre ap­proach to re­solv­ing the is­sue.

To make mat­ters worse, hack­ers at­tempted to lure pay­ees to trans­fer money into a fake bank ac­count, claim­ing orig­i­nal pay­ments had not been com­pleted.

Vi­nay Ku­mar told the Week­end Her­ald he first no­ticed the is­sue on Tues­day and spent more than 48 hours try­ing to con­vince Spark of the sever­ity of his sit­u­a­tion.

“[The hack­ers] are send­ing emails of fake bank ac­counts to my sup­pli­ers to give money to them. I in­ter­cept 20,000 pay­ments a day, luck­ily I stopped it.

“Since Tues­day I’ve been ring­ing to the Philippines, they don’t re­ally care there, they just say change your pass­word,” he said.

Ku­mar at­tempted to go to his local Spark store and ad­dress the mat­ter with them but the store was closed and he had to call the helpline.

He said the peo­ple in the Philippines weren’t able to of­fer any rea­son­able help and he needed to speak to some­one from New Zealand right away.

“I don’t know what they’re do­ing. I have been on the phone with them yes­ter­day [Thurs­day] and Tues­day.

“Three of my sup­pli­ers were asked to send money to a fake ac­count in the US and I got re­ally scared they would make pay­ment to a fake ac­count,” Ku­mar said.

A Spark spokesper­son from New Zealand man­aged to get in touch with Ku­mar and told him he hadn’t seen any­thing like it be­fore.

Ku­mar was told Spark would in­quire about the sit­u­a­tion and get back to him.

A Spark spokesper­son told the Week­end Her­ald they were look­ing into “why the is­sue wasn’t ap­pro­pri­ately es­ca­lated ear­lier”.

The spokesper­son said Ku­mar com­plained to them about his so­cial me­dia ac­count be­ing hacked prior to his Xtra email, point­ing to a pos­si­ble con­nec­tion be­tween the two in­ci­dents.

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