Contract loss puts jobs at risk

Concentrix New Zealand has lost a major client and layoffs could follow, country manager Tim Roberts has told the Herald.

An insider said the business outsourcing firm has lost a contract to run Apple’s Australia and New Zealand helpdesk from February next year after holding it for five years.

Some 150 staff will go as a result, the source said.

Roberts refused to confirm if Apple was the lost client, citing confidentiality, but said: “Concentrix has been informed that there is no longer a requirement for one of our lines of business operating from our Auckland site.

“As this change is likely to affect a number of roles, we have started consultation with our affected staff to elicit their feedback and will work with them to identify the best way forward.

“Our business is experiencing growth, which is creating opportunities in other lines of business.”

Apple did not immediately respond to a request for comment.