Flight refunds

Air New Zealand cannot have it both ways in this Covid crisis. It cannot deny refunds on tickets under these rarest of circumstances when someone decides travel is not safe. Conversely, it cannot allow credit on flights deferred for up to 12 months, and then charge an extra fee if its costs rise.

Of course, if you get your refund and then rebook, the risk then does belong to the customer.

But it seems Air New Zealand, not its customers, has a bob each way on this one, especially when the rescue package has been paid by its customers.

John Ford, Taradale.