Coun­cil cus­tomer ser­vice re­vamp

Whanganui Midweek - - COMMUNITY LINK -

Front-line cus­tomer ser­vices at Whanganui Dis­trict Coun­cil are be­ing im­proved, start­ing with a ma­jor re­vamp of the ground floor re­cep­tion area at 101 Guy­ton Street. Coun­cil Chief Ex­ec­u­tive, Kym Fell says, “We are pri­ori­tis­ing our com­mu­nity and our cus­tomers and I’m very pleased that we’re now able to cre­ate an at­trac­tive and wel­com­ing en­vi­ron­ment for vis­i­tors – mov­ing away from out-dated counters, caged cashier sta­tions and long queues.”

The de­sign of the re­fur­bish­ment has been un­der­taken by Dal­gleish Ar­chi­tects re-or­gan­is­ing the space to re­flect mod­ern busi­ness prac­tice, while also recog­nis­ing the orig­i­nal 1960s de­sign.

Mr Fell says, “I ac­knowl­edge that this up­grade will cause some tem­po­rary in­con­ve­nience while we close the 101 Guy­ton Street re­cep­tion area and I apol­o­gise for any in­con­ve­nience this may cause.”

Re­lo­ca­tion of Coun­cil ser­vices

The Coun­cil’s Cus­tomer Ser­vices will be moved to 179 St Hill Street, in the Coun­cil in­fras­truc­ture build­ing, for the du­ra­tion of the re­fit.

The Mayor and Chief Ex­ec­u­tive and their staff will move to Her­itage House at 136 St Hill Street and all Coun­cil meet­ings and Com­mit­tee meet­ings will take place there. Pub­lic ac­cess to 101 Guy­ton Street will be closed from Mon­day, 3 De­cem­ber 2018 and con­struc­tion is es­ti­mated to take around three months to com­plete.

Con­cept draw­ings of the planned re­bur­bish­ments at Whanganui Dis­trict Coun­cil show­ing com­puter and cus­tomer care pods

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