Council customer service revamp
Front-line customer services at Whanganui District Council are being improved, starting with a major revamp of the ground floor reception area at 101 Guyton Street. Council Chief Executive, Kym Fell says, “We are prioritising our community and our customers and I’m very pleased that we’re now able to create an attractive and welcoming environment for visitors – moving away from out-dated counters, caged cashier stations and long queues.”
The design of the refurbishment has been undertaken by Dalgleish Architects re-organising the space to reflect modern business practice, while also recognising the original 1960s design.
Mr Fell says, “I acknowledge that this upgrade will cause some temporary inconvenience while we close the 101 Guyton Street reception area and I apologise for any inconvenience this may cause.”
Relocation of Council services
The Council’s Customer Services will be moved to 179 St Hill Street, in the Council infrastructure building, for the duration of the refit.
The Mayor and Chief Executive and their staff will move to Heritage House at 136 St Hill Street and all Council meetings and Committee meetings will take place there. Public access to 101 Guyton Street will be closed from Monday, 3 December 2018 and construction is estimated to take around three months to complete.
Concept drawings of the planned reburbishments at Whanganui District Council showing computer and customer care pods