HTEF charges hoteliers on training, standardisation

THE INTERNATIONAL HOSPITALITY, TOUR ISM and Eco-Sustainability Forum(IHTEF) , a hospitality consulting institute with a new design thinking mindset for the development and growth of the hospitality industry in Nigeria, has urged players in the tourism industry in Nigeria to embark on training, standardisation and workforce development to build a new hospitality , with growth in mind .

It stated that training and retraining as well as the proper development of the workforce in the tourism sector of the country will be an attribute of the post COVID-19 hotel and hospitality era, Chibuikem Diala, the chief executive officer(CEO), Sustainable Eco6tem and the executive director of the International Hospitality, Tourism and Eco-Sustainability Forum (IHTEF), said in his lecture titled, “The Hotel Industry : Building a hospitality in Imo” organised by the Imo State Hoteliers Association(ISHA) in Owerri .

Diala informed the cream of the hotel, hospitality and tourism directors, managers and supervisors that the International Hospitality, Tourism and Eco-Sustainability Forum(IHTEF) would help in training and retraining of the staff of the sector to build a new hospitality with growth in mind,. “There is no doubt that constant training, updates of standard operational procedures (SOPs) , and proper supervision will play a key role in the emerging hotels. Our organisation IHTEF is helping hotels in this area with short courses and insights”, Diala said.

This, he noted, will help to raise the service standards available, increase guest’s confidence and raise maximum revenue for the owners.