PCL woos fi­nan­cial in­sti­tu­tions with con­sult­ing of­fer­ings

Business a.m. - - COMPANY - Sto­ries: Ades­ola Afo­labi

AS MORE BANKS AND in­sur­ance com­pa­nies take to the fi­nan­cial tech­nol­ogy (Fin­tech) rev­o­lu­tion for a more pleas­ant cus­tomer ser­vice ex­pe­ri­ence, Phillips Con­sult­ing (PCL), is has of­fered to make the ex­er­cise pleas­ant for the com­pa­nies through its dig­i­tal and tech­nol­ogy con­sul­tancy billed to com­mence next year.

The indige­nous man­age­ment con­sult­ing firm which claims to be the trusted con­sult­ing firm of choice for fi­nan­cial in­sti­tu­tions, un­der­scored the im­por­tance of dig­i­tal in­no­va­tion, stat­ing that daily ac­tiv­i­ties of cus­tomers are be­ing sim­pli­fied through these dig­i­tal means.

Ac­cord­ing to the com­pany, its dig­i­tal con­sult­ing team can help re­fine the cus­tomer jour­ney by un­der­stand­ing at­tri­bu­tion data and au­tomat­ing mar­ket oper­a­tions to build tech­ni­cal so­lu­tions that will al­low com­pa­nies work bet­ter and faster.

In its bou­quet of train­ing to com­pa­nies, PCL noted that cus­tomer ex­pec­ta­tions for per­ing ex­pe­ri­ences keep in­creas­ing and an in­vest­ment in dig­i­tal ca­pa­bil­i­ties to im­prove com­mu­ni­ca­tions and sharpen the end-to-end process is not a re­quire­ment but an es­sen­tial need.

PCL while un­veil­ing its 2019 train­ing cal­en­dar in La­gos re­cently said it ex­pects to pro­duce trainees that will meet ex­pected goals and out­comes of their re­spec­tive in­sti­tu­tions.

Paul Ayim, PCL’s se­nior part­ner peo­ple trans­for­ma­tion, Modupe ThomasO­woseni, head of dig­i­tal learn­ing, and Nwaji Ji­bunoh, head of class­room learn­ing jointly re­vealed that PCLs fo­cus for next year is cru­cial to em­power com­pa­nies to per­form more ef­fi­ciently.

Re­veal­ing the con­sult­ing firm’s strat­egy for suc­cess, the team ex­plained that they pro­vide their clients with the in­sights needed to bet­ter un­der­stand their com­pet­i­tive land­scape and sup­port them in the jour­ney of im­ple­ment-

with agility, their rev­enue gen­er­a­tion and cost man­age­ment strate­gic pri­or­i­ties.

“Our style is to col­lab­o­ra­tively work with you, so we can help you in strate­gic des­on­alised

In ad­di­tion, we also have on­line learn­ing so­lu­tions that are ei­ther cus­tomised dig­i­tal cour­ses or cu­rated off-the-shelf con­tent

ci­sion, gov­er­nance set-up, and suc­cess­ful em­brace­ment of your busi­ness & op­er­a­tion model into one for the dig­i­tal age. Our aim is to de­velop an or­ga­ni­za­tion that is well­pre­pared and with plans and pro­cesses for what­ever lies ahead,” they said.

Speak­ing on the of­fer­ings, Paul Ayim said “Over the years, sev­eral blue chip or­gan­i­sa­tions have trusted the qual­ity of our class­room and dig­i­tal learn­ing in­ter­ven­tions. This con­fi­dence has brought a par­a­digm shift in their mind­set from see­ing train­ing as a cost to a sig­nif­i­cant in­vest­ment in their most crit­i­cal of all as­sets, their peo­ple.

Our dig­i­tal learn­ing in­ter­ven­tions fur­ther en­hance their abil­ity to em­bed learn­ing into their em­ploy­ees’ flow of work. Em­ploy­ing blended learn­ing ap­proaches has led to im­pres­sive re­sults as knowl­edge gained is im­me­di­ately ap­pli­ca­ble in the work peo­ple do and re­duces the sig­nif­i­cance of scrap learn­ing, which oc­curs when peo­ple do not use what they learn. Our aim is sim­ple: to help your peo­ple suc­ceed. We will go to any length to en­sure that this hap­pens,” Ayim stated.

Ac­cord­ing to Ji­bunoh, the firm’s head of class­room, “the 2019 cal­en­dar gives a full view of our wide range of learn­ing in­ter­ven­tions which in­cludes, in­struc­tor led fa­cil­i­ta­tion cour­ses, held at our train­ing fa­cil­i­ties with pro­grammes cov­er­ing lead­er­ship and man­age­ment, work­force man­age­ment, in­fotech and be­spoke learn­ing cour­ses.

Ji­bunoh ex­plained that the firm’s spe­cial­ized so­lu­tions which in­clude knowl­edge man­age­ment, strate­gic and man­age­rial com­pe­tency de­vel­op­ment so­lu­tions guides those who seek to build strong, sus­tain­able es­tab­lish­ments through the doc­u­men­ta­tion and shar­ing of or­gan­i­sa­tional in­tel­li­gence.

“In ad­di­tion, we also have on­line learn­ing so­lu­tions that are ei­ther cus­tomised dig­i­tal cour­ses or cu­rated off-theshelf con­tent, de­signed to help or­gan­i­sa­tions em­bed learn­ing into the work­flow.”

Also speak­ing on the firm’s dig­i­tal learn­ing of­fer­ings, Modupe Thomas-Owoseni said: “With the wave of dig­i­tal dis­rup­tions tak­ing place in the global mar­ket place; there is an ur­gent need to rapidly up­skill all em­ploy­ees on the var­i­ous frame­works and tech­nolo­gies be­ing adopted.

This will help the en­tire or­ga­ni­za­tion to be­come more dig­i­tally aware, in readi­ness for their dig­i­tal trans­for­ma­tion jour­ney.

Phillips Con­sult­ing, through its plethora of dig­i­tal learn­ing so­lu­tions is poised to sup­port or­gan­i­sa­tions through this ag­ile jour­ney of learn­ing in a dig­i­tal world for op­ti­mal busi­ness per­for­mance and sus­tain­abil­ity,” she said.

L-R: Paul Ayim, se­nior part­ner peo­ple trans­for­ma­tion; Modupe Thomas-Owoseni, head of dig­i­tal learn­ing, and Nwaji Ji­bunoh, head of class­room learn­ing at the for­mal launch of Phillips Con­sult­ing 2019 train­ing cal­en­dar in La­gos re­cently

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