PCL woos financial institutions with consulting offerings
AS MORE BANKS AND insurance companies take to the financial technology (Fintech) revolution for a more pleasant customer service experience, Phillips Consulting (PCL), is has offered to make the exercise pleasant for the companies through its digital and technology consultancy billed to commence next year.
The indigenous management consulting firm which claims to be the trusted consulting firm of choice for financial institutions, underscored the importance of digital innovation, stating that daily activities of customers are being simplified through these digital means.
According to the company, its digital consulting team can help refine the customer journey by understanding attribution data and automating market operations to build technical solutions that will allow companies work better and faster.
In its bouquet of training to companies, PCL noted that customer expectations for pering experiences keep increasing and an investment in digital capabilities to improve communications and sharpen the end-to-end process is not a requirement but an essential need.
PCL while unveiling its 2019 training calendar in Lagos recently said it expects to produce trainees that will meet expected goals and outcomes of their respective institutions.
Paul Ayim, PCL’s senior partner people transformation, Modupe ThomasOwoseni, head of digital learning, and Nwaji Jibunoh, head of classroom learning jointly revealed that PCLs focus for next year is crucial to empower companies to perform more efficiently.
Revealing the consulting firm’s strategy for success, the team explained that they provide their clients with the insights needed to better understand their competitive landscape and support them in the journey of implement-
with agility, their revenue generation and cost management strategic priorities.
“Our style is to collaboratively work with you, so we can help you in strategic desonalised
In addition, we also have online learning solutions that are either customised digital courses or curated off-the-shelf content
cision, governance set-up, and successful embracement of your business & operation model into one for the digital age. Our aim is to develop an organization that is wellprepared and with plans and processes for whatever lies ahead,” they said.
Speaking on the offerings, Paul Ayim said “Over the years, several blue chip organisations have trusted the quality of our classroom and digital learning interventions. This confidence has brought a paradigm shift in their mindset from seeing training as a cost to a significant investment in their most critical of all assets, their people.
Our digital learning interventions further enhance their ability to embed learning into their employees’ flow of work. Employing blended learning approaches has led to impressive results as knowledge gained is immediately applicable in the work people do and reduces the significance of scrap learning, which occurs when people do not use what they learn. Our aim is simple: to help your people succeed. We will go to any length to ensure that this happens,” Ayim stated.
According to Jibunoh, the firm’s head of classroom, “the 2019 calendar gives a full view of our wide range of learning interventions which includes, instructor led facilitation courses, held at our training facilities with programmes covering leadership and management, workforce management, infotech and bespoke learning courses.
Jibunoh explained that the firm’s specialized solutions which include knowledge management, strategic and managerial competency development solutions guides those who seek to build strong, sustainable establishments through the documentation and sharing of organisational intelligence.
“In addition, we also have online learning solutions that are either customised digital courses or curated off-theshelf content, designed to help organisations embed learning into the workflow.”
Also speaking on the firm’s digital learning offerings, Modupe Thomas-Owoseni said: “With the wave of digital disruptions taking place in the global market place; there is an urgent need to rapidly upskill all employees on the various frameworks and technologies being adopted.
This will help the entire organization to become more digitally aware, in readiness for their digital transformation journey.
Phillips Consulting, through its plethora of digital learning solutions is poised to support organisations through this agile journey of learning in a digital world for optimal business performance and sustainability,” she said.
L-R: Paul Ayim, senior partner people transformation; Modupe Thomas-Owoseni, head of digital learning, and Nwaji Jibunoh, head of classroom learning at the formal launch of Phillips Consulting 2019 training calendar in Lagos recently