Firm introduces LS Retail to help Nigerian businesses optimise operations, payments
Deploying Point of Sale ( POS) machines by businesses is a common strategy in ‘going cashless’, a goal for many businesses in Nigeria, driven by a quest for operational efficiency.
Itworx, a technology firm in Lagos says it has secured a partnership with LS Retail, headquartered in Iceland to deploy its POS technology in the Nigerian market. The solution, commonly used by retail outlets and restaurants, automates the entire customer experience from making orders to payment; eliminating errors and delay in between. For businesses, they get to manage all aspects of their business with a single platform, instead of having software for different purposes.
“Hubmart a fast growing retail and QSR store, currently in four locations is one of our customers using LS Retail,” said Taiwo Efuwape, managing partner, Itworx in a chat “We support them albeit the solution was deployed by Indians but immediately they found us they jumped
on board.”
Established in 2015, ITWorx says having understood the gap and needs of the Nigerian market, the company has gone through the processes and training to bring this solution to the country. Securing the partnership was more or less, occasioned because some retail companies and restaurants reached out to the LS Retail head office (in Iceland) for the solution. As its partner, LS Retail has started to forward these prospects to the company to follow up, Businessday learnt.
Efuwape describes LS Retail as the number one and premium integrated retail and hospitality solution in the world. It has been in operation for 25 years in 66,000 stores and restaurants in more than 130 countries.
“The endemic issue of big chain companies having consolidated view/insight and control as they expand is addressed with LS Retail,” he said.
He explained that most companies have to maintain different systems for their POS, Accounting, Warehouse management, ordering, delivery, e-commerce and loyalty. But with LS Retail and hospitality, all these are provided on one platform; helping to save cost from SLAS, licenses and implementation fees.
For businesses in the hospitality and restaurant sector, the LS Retail platform can give consumers all the information they want and allow them to choose how their dishes should be prepared. Role-based workflows and connection to the kitchen can help not only to deliver faster, more efficient service, but also to eliminate mistakes – which means more, satisfied customers.
Making all this available through mobile devices literally puts time in the hands of customers and restaurant staff. Customers can order quickly with instant access to the information they need; staff can offer speedy, efficient and convenient service as orders are sent directly to the kitchen; and when it is time to pay there is no need for customers to queue at the counter. With the right POS in place, diners can pay quickly and securely in the way they want, leaving staff free to get on with attending to other customers.