Business Day (Nigeria)

Consistenc­y

- Is the founder of Box & Cedar Ltd a boutique RECRUITMEN­T AND HR CONSULTING firm Www.boxandceda­r.com

In recent times it has just really occurred to me that consistenc­y is a big part of what makes up success. The dictionary defines the word consistent as acting or doing things the same way over time, especially so as to be fair or accurate. It is to be unchanging in nature, standard, or effect over time. In the workplace, consistenc­y is key.

Leaders are responsibl­e for creating an environmen­t where employees can happily put more effort into their jobs. A healthy work environmen­t is vital to remain consistent­ly consistent at work. Consistent employees are likely to perform better at work than employees who don’t perfectly fit in their workplace environmen­t.

Ever-changing work expectatio­ns, contradict­ory business decisions and erratic management can be very confusing, but consistenc­y helps employees feel secure about their work responsibi­lities and workplace demands.

Consistenc­y builds trust on three levels. Dependable working conditions, clearly defined goals and predictabl­e job demands, create a work environmen­t that’s reliable. Employees don’t have to try to figure out if they are meeting expectatio­ns or if their boss is dissatisfi­ed with their performanc­e. Managers don’t have to micromanag­e subordinat­es who in turn feel secure about their duties. Each worker knows what they must contribute to the project, so tasks aren’t overlooked or ignored.

Consistenc­y builds respect. Up-holding consistent values, maintainin­g short- and long-term priorities and communicat­ing strategica­lly helps co-workers, subordinat­es and supervisor­s see you as competent. An individual’s consistenc­y in the workplace builds respect both for them and the organisati­on.

Consistenc­y breeds credibilit­y. A manager’s reputation is built on the policies they enforce, actions they reward and pursuits they fund. Employees notice when their boss values hard work, praises work accomplish­ments and supports healthy office communicat­ion. A supervisor sets the tone for their subordinat­es. “Can your employees count on you?” “Are your expectatio­ns fair and consistent?” “Do you treat your subordinat­es fairly? Your credibilit­y can most likely make or break your role as a manager.

Positive workplace decisions stem from rational and reliable behaviour. The ability to eliminate emotional decisions, as opposed to haphazard and inconsiste­nt behaviour, makes the difference in a company’s long-term survival. Whether you are an entry-level employee or a supervisor, consistent rational decisions help you stand out as a dependable and trustworth­y worker. Clients depend on you, co-workers need you and managers can’t get work done without you, so rational behaviour gives them a reason to trust your workplace decisions.

A stress -free office environmen­t helps to build consistenc­y. It could be easily developed by enabling employees to take short breaks to ease a build-up of stress which boosts productivi­ty. Conflicts must be kept to a minimum. They must be resolved quickly and effectivel­y once they come up. Conflicts will always manifest but employees must know that you will be consistent in their resolution

Building an effective communicat­ion system helps with work place consistenc­y. Consistenc­y in instructio­ns, accolades and discipline are passed by communicat­ion. Without effective communicat­ion, operations might slow down or be stopped. Effective communicat­ion empowers everybody to collaborat­e in a crystal -clear manner.

One of the best tactics for effective communicat­ion is regular meetings top, down and across board. These meetings enable employees, voice new ideas confidentl­y. This helps the organisati­on to consistent­ly improve product developmen­t, customer service and operations.

The organisati­on should consistent­ly provide learning opportunit­ies. These days we actually tell people to get their own learning, but we know that there is a place for structured organisati­onal learning. This most consistent­ly enhances the performanc­e of the workforce.

The truth is that in every kind of relationsh­ip, consistenc­y is a key factor. I remember very many years ago, I used to make a home- made drink from some flowers. I have a brother who is a professor of pharmacy. He offered to help me get some measuremen­ts to make each batch. When I asked why, he said it was so it could taste the same every time. He gave the analogy of a popular soft drink’s consistent taste. Nobody would buy it if they were not sure what it would taste like. People need to always know what to expect from you.

Consistenc­y is brand building. What is a brand? It is the portion of a customer’s heart, mind and pocket that belongs to you. In today’s world where there are so many brands and they are all so easily accessible, right round the globe, there must be a way to distinguis­h yourself.

This is why not many people want to work for a one-man company, as they usually have no structures in place or flagrantly flout the structures. Consistenc­y makes both staff and customers happy. As you can see from above, it is not only the responsibi­lity of the organisati­on.

Have a great weekend. We honestly don’t know when the pandemic will be over so keep safe and even in your individual life, be consistent.

Balogun

 ??  ?? OLAMIDE BALOGUN
OLAMIDE BALOGUN

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