Unitrust Insurance launches integrated marine portal to improve customer experience

Underwriting firm, Unitrust Insurance has launched a new integrated Marine Portal designed to deliver consistent positive experience across all its interactive platforms for better customer experience.

John Ijerheime, managing director/ CEO Unitrust at the launch in their corporate head office Lagos, said that the interactive portal is a strategic attempt to improve the firm’s brand equity and the associated customer experience that delivers on the promise.

“We have restructured our business, invested in our people and in our overall operational efficiency in line with leading practice standards,” He noted that with multi-channel interaction becoming the new normal, the need for crosschannel integration can’t be over stressed giving our customers excellent options to transact business at their convenience.

He added that the company is leveraging on its contact centre platform and technology to deliver an experience that spans multiple channels without a break in customer dialogue.

Yetunde Adenuga, executive director, Technical in her remark said Unitrust Marine Portal delivers customer experience with limitless relevance, personalization, and value – and you can set it up in minutes. Never forget that our 5-star support team is at your disposal 24/7. “We offer unique solutions to manage marine risk, providing flexible, robust cover against loss of or damage to ships, vessels, and cargo from the point of origin to the destination, the organization emphasized, she said.

Unitrust is a leading insurance license in 1981 and Authorized by Corporate Affairs Commission RC- 42899 and National Insurance Commission (NAICOM).