NITDA urges inclusion of warranty, after-sales support in SLAS
The Nigerian Federal Public Institutions have been encouraged to ensure that they include provisions for warranty, downtime and after-sale support in their Service Level Agreements, (SLAS) in order to reduce cost incurred by government in the procurement of information technology products and service.
Kashifu Inuwa, Director General, National Information Technology Development Agency (NITDA), stated this today in Abuja at the Consumer Protection Forum tagged “Review of the Guidelines for Introduction of SLA in Government Contracts.
The objectives of the Guideline which is in consonance with Section 6a, 17, 18(4) and 32 of the NITDA Act 2007 are to ensure that; IT projects in government are implemented and supported in a sustainable and timely manner; IT services to government are of consistent good quality and delivered in a way to enable government to get the best value for investment in technology and digital technology assets and investment of government are protected.
In his opening remarks, which was delivered on his behalf by the Director, Standards, Guideline and Framework, Oladejo Olawunmi, the Director General stated that NITDA intends to commence the development of culture of compliance to SLAS when implementing government IT contracts adding that “the NITDA IT Clearance has proven to be a great cost cutter for the Federal Government.”
Describing the forum as a platform that brings the consumers and vendors of IT products and services together to address areas of challenges in IT service delivery, the NITDA boss noted that it will also create awareness on consumers’ rights on IT products and services to ensure efficient and effective service delivery.
Inuwa disclosed that the Consumer Protection Forum would serve as platform that identifies hinderances to digital economy growth in Nigeria.
“Two weeks ago, NITDA had a very successful international conference, the Digital Nigeria International Conference where the need to pull down barriers which stifle innovation in the Digital Economy was highly recommended. The Consumer Protection Forum is a platform to identify such barriers,” He recalled.
He added that, “NITDA, under its mandate of regulation of the IT sector in Nigeria and in furtherance of its Developmental Regulation pillar, which is one of the seven pillars of the Agency’s Strategic Roadmap and Action Plan (SRAP 2021-2024) is always seeking to ensure the efficient and effective delivery of IT products and services. This is more so because of the significant role IT has played on the country’s economy in recent years and the more critical need for the Digital Economy to provide the much-needed succor from the prevailing global economic downturn.”
Inuwa averred that there is a need for a “viable enabling environment” for the Digital Economy to thrive, adding that it is not only enough to only have innovations in the emerging technologies but to ensure that players in the industry thrive under a mutually cohesive environment which makes the SLAS an imperative.