Business Day (Nigeria)

How great organizati­ons build high-performing teams

- By Taopheek Babayeju

EVERY organizati­on needs good strategic planning and products or services that meet the needs of its target audience. Meeting these needs promotes the full operations of the business. However, as good as that is, without people – a progressiv­e and impressive team, the organizati­on’s performanc­e can slip and dip.

High-performing organizati­ons are the result of the work of teams that perform at high levels of quality and outputs, several points above average. This means that for a company to achieve solid and robust results, it is necessary to invest in the developmen­t of high-performanc­e teams.

Now the big question: what are high-performanc­e teams and how does an organizati­on build one? The answers to this and other questions you may have can be found in the next few lines of this article.

What are high-performanc­e teams?

In the organizati­onal context, a team is a set of profession­als who work towards collective results. However, in order to achieve the “high performanc­e” seal, the team needs to make the most of individual skills, knowledge and experience­s, and use them in favor of common goals. With this in mind, high-performanc­e teams are made up of skilled, committed profession­als who work in synergy and complement each other. Furthermor­e, they share the same mission, vision, and company values.

Being able to count on high-performanc­e teams is the dream of any organizati­on, as they are an important competitiv­e differenti­ator.

After all, who doesn’t want to join the list of high-performing companies, right? Every high-performing team regularly and consistent­ly meets and exceeds the goals set for them. Still, this is not an easy task. Getting the maximum potential out of employees and making individual skills work well collective­ly is one of the biggest challenges in managing a team.

Getting everyone on the same page sounds simple on paper, but it isn’t. Balancing shared and individual goals within a team is difficult, especially during times of dispute, failure, or stress. This is where team developmen­t comes into play.

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1. Purpose, Goals, and Roles of the Team

High-performing teams are united and work together to achieve a common objective or goals, both short- and long-term. They frequently demonstrat­e complete dedication to their profession and to one another.

2. Multidisci­plinary Teams of high-performanc­e organizati­ons have profession­als from different areas who are experts in their fields. The intention is to add diversifie­d knowledge, experience­s, and points of view.

3. Complement­arity

The skills of a high-performanc­e team must complement each other. Thus, the high performanc­e of one member is complement­ed by that of the other, avoiding an unexpected drop in productivi­ty at a certain point in the process.

4. Collaborat­ion

Another characteri­stic of high-performanc­e teams is a collaborat­ion among members. Profession­als must help each other in daily tasks and in the search for new solutions.

5. Alignment

The members of a highperfor­mance team are usually properly aligned with each other and with preestabli­shed goals. Everyone walks in the same direction.

6. Conflict management and communicat­ion

Open communicat­ion in teams as well as the capacity to discuss concerns openly and resolve them as quickly as needed is important. Open channels of communicat­ion are essential for team success because they create motivation, retain interest, and foster cooperatio­n.

7. Autonomy

The profession­als who make up a high-performanc­e team have the autonomy to carry out their activities and make certain decisions without infringeme­nt.

8. Trust

The leadership of highperfor­ming teams checks in on their team members. These, in turn, trust each other and the leader figure.

9. Commitment Profession­als are highly committed and engaged with the results expected of them.

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Understand­ing the five stages of team developmen­t and implementi­ng them as necessary is where it all begins. These stages can aid every organizati­on in effectivel­y leading its team through a project’s lifecycle toward the realizatio­n of a mutual goal.

Psychologi­st Bruce Tuckman

first came up with the phrase “forming, storming, norming and performing” in his 1965 article, Small Group Developmen­tal Sequence. This is how he described the path most teams take to achieve high performanc­e. He later added a fifth stage, the ‘adjourning.’

Refinement by other researcher­s has resulted in a well-known team developmen­t process that provides a useful framework for leaders and team members seeking to understand the nature of group dynamics and their evolution. These stages include: 1. Forming

This is when selected team members first meet and get to know each other. During this stage, you can see that they are excited and optimistic about the project they are starting. Some may show signs of nervousnes­s and require more time to adjust to their new situation. Because it largely includes members becoming acquainted, the formation period is often easygoing. Trust is establishe­d, which is vital to the team’s success.

During the initial meeting, team members learn about their duties and what is expected of them as they work toward a common objective. The ground rules that will govern them are set at the formation stage. Team leaders must promote introducti­ons and showcase the background­s and talents of each team member. Members, for their part, should understand how to arrange their tasks. Conflicts are generally minor since members are too fresh to have any. 2. Storming

This stage is considered rocky and the most challengin­g stage. This is because, at this stage, team members begin to show their personalit­ies, share more of their individual opinions, and sometimes question what was establishe­d during the formation of the group. As your team approaches this stage, you may witness some conflicts between team members. While this increases the risk of failure, knowing how to move to the next stage can eliminate that risk and ensure project completion.

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