Proper salon etiquette
The salon can easily be a location where one can rest and relax from the chaos and pressures of life, in addition to making the much-needed appointment with a stylist to preserve his or her wonderful look. Regular customers develop close ties with their hair stylists, and an appointment is the ideal time to catch up.
However, stylists often fear that one customer who always complains and attempts to teach them how to do their jobs. Customers who are getting their hair cut for the first time may be concerned about the stylist’s ability to give them the cut they desire, or the stylist may have a style preference that leads them to offer a cut the customer dislikes.
There is correct salon etiquette that both the stylist and his or her customer should observe to make the hair salon experience a pleasant one for both.
For hairstylists
Put your phone away: We’ve all heard it before, yet it still doesn’t seem to register with some people that talking on the phone while providing services to a client is completely unacceptable. Yes, emergencies or urgent calls may arise while you are providing service to a customer. If you must answer, respectfully inform the client that you must take a small break to take a critical call. And ALWAYS apologize for interrupting their scheduled appointment.
Mind your language: Avoid using vulgar language, gossiping, slandering, or having bad dialogues. Keep all conversations light and upbeat as much as possible. People visit the salon not only to look good, but also to rest and unwind; maintaining a pleasant attitude helps to maintain a quiet environment.
Don’t make promises you can’t deliver: Be open and honest with the client about the possibilities for their hair. If you’re not sure or aren’t a specialist in a particular area, don’t be embarrassed to say so and possibly direct them to another professional stylist who can help them. For Customers
Be realistic: Your stylist is not a magician, despite what you may have seen on his or her Instagram page. You can’t show her a photo of someone with thick, healthy hair and expect her to accomplish that look on you if your hair is thin and damaged. Show her photographs of hairstyles you like and get her professional opinion on what she can do with your hair.
Pay when the service has been rendered: Because your stylist has provided you with a service, it is only reasonable that you compensate them once the service has been completed. “I need to go to the bank and I’ll be back,” don’t say. Be ready to pay at the end of your visit if you know you have one. If you’re a new client, find out ahead of time how much the service will cost and carry extra cash in case you choose to add on other services while you’re there.