AEDC flags off business process reform

The Management of Abuja Electricity Distribution (AEDC) Company Plc has flagged off the company’s Business Process Reengineering (BPR) project, which is a two-year project geared towards instituting a better work culture, greater productivity and improved customer service delivery.

Equally, the AEDC management used the opportunity to formally unveil the 76 employees who were selected as “Change Champions” and given the special task of driving the reform project.

Speaking at the ceremony held on Friday in Abuja, the AEDC Managing Director/ CEO, Engr. Ernest Mupwaya, used the opportunity to charge staff of the company to strive towards excellence in their respective duties, while also enjoining them to ensure honesty, integrity and be “customer-centric” in line with the company’s values.

A statement issued at the weekend by AEDC’s Head of Public Relations and Media, Ahmed Shekarau, said Engr. Mupwaya reminded the company’s staff that they cannot continue to do things the same way and expect different result.

He also reminded the employees that with the privatization of the power sector in Nigeria, customers’ expectations from the company were high, stressing, therefore, the need for all of them to adjust for improved service delivery.

Earlier in her remarks, the coordinator of the Change Management project in the Company, Mrs. Clara Musama, announced that in the first phase of the BPR project, which commenced in April last year, 136 business processes were mapped, out of which 20 are totally new processes which are now ready for implementation.

He added that some of the processes were already being tested in the field through the field operations team.