FCMB bags ‘Alternate Channels Banking’ excellence award

The First City Monument Bank (FCMB) has been conferred with the prestigious ‘Excellence Award in Alternate Channel Banking’ at the 2017 edition of the New Age Banking Awards.

The awards ceremony, organised by leading global solutions provider, UMS Conferences, formed part of activities of the New Age Banking Summit held from September 26 to 27, 2017 in Lagos.

According to the organisers, the bank is known for providing one of the fastest, secure, convenient and seamless alternate channel banking platforms cutting across Automated Teller Machines (ATMs), Point of Sales (PoS), mobile, internet banking, among others.

Over the years, they said, the bank has continuously reinvented the wheel through cutting-edge, impactful and bespoke products and services for its customers at all touch points, thereby enhancing their experience.

On the award, the Executive Director, Business Development of the bank, Mrs. Bukola Smith, described it as another landmark achievement and a clear demonstration that its various strategic approaches were commendable.

Also, the Group Head, Transaction Banking Products of FCMB, Mr. Dennis Ezaga, in a paper titled, ‘Implementing Advanced Analytics and Big Data to Create a CustomerCentric Infrastructure’’, explained that advanced analytics and effective data play very important roles to drive long-term customer loyalty, understanding customer behaviour and decision making by banks and other organisations to ensure productivity and efficiency in a sustainable manner.