Sigma Pensions launches WhatsApp Chatbot

Sigma Pensions, as part of its commitment to creating an enhanced customer service has launched an Artificial Intelligence (AI) powered chatbot named ‘Nafi’ on WhatsApp to provide real-time self-service to customers.

Customers can now leverage Nafi’s real-time messaging and response to check account balance as well as make general enquiries on their Retirement Savings Account (RSA) account.

To access the feature, customers can prompt enquiry conversations to +2348053039999 on WhatsApp.

Speaking on the launch of Nafi, the Executive Director of Operations, Afolabi Folayan said: “Sigma Pensions continues to explore ways to improve our customers’ experience throughout their pension journey and interactions with us.

“With the launch of “Nafi”, customers have the support they require literally on their palms right from the opening of their retirement savings account for enjoying a pleasant retirement life. The ease of use and comfort of the customer has been taken into consideration in developing this App, and it will ensure you have all the relevant information you need to stay rest assured that your pension is safe and growing.”

On his part, the Chief Technology Officer, Ugonna Onuoha said the chatbot would enable the response to priority customer queries in real-time. Queries such as how to open an RSA with Sigma Pensions, view their RSA PIN and balance, see the unit price for the fund subscribed to, check the current status of benefits applications and see the last amount contributed.