Honeywell rewards customers, promises improved performance

MANAGING Director, Honeywell Flour Mills Plc., L anre Jaiyeola, has assured customers of better service and performance, saying the company has put in place processes to ensure it meets and even surpass their expectations.

Jaiyeola, who spoke at the company’s annual customers’ forum in Lagos, said part of efforts to meet customers’ demand was the establishment of the new pasta plant at the Honeywell Food and Agro Allied Industrial Complex in Sagamu, Ogun State. The plant consists of two spaghetti lines and two macaroni lines with annual capacity of 140,000 metric tonnes.

According to him, the plant, which is the largest and most sophisticated pasta plants in sub-saharan Africa, is able to produce pasta using both wheat and local grains.

Besides the Pasta plant, he said the site will accommodate over 10 additional factories all producing food products with the central theme of utilising locally available grains and tubers to provide more affordable high quality food for Nigerians, and in the process create thousands of jobs, while guaranteeing food security in the country. Jaiyeola said: “The complete satisfaction of our customers remains our priority, and we are very cognizant of the roles that our dealers and distributors play as critical stakeholders and actors in the value chain.”

He assured that they will further experience improved customer service, saying: “We are upgrading our technology platform to make transactions with customers pain-free and seamless. We are expanding our fleet cover to make sure that your orders are fulfilled in good time; and most importantly, we are improving product quality to ensure that customers demand more and more of Honeywell’s products rather than competing brands.” Despite current economic challenges, he assured that the economy would continue on the path of growth to the advantage of the company and consumers. “We expect that the economy will continue on the path of growth despite the challenge of delay in the passage of the 2018 fiscal budget.