EKEDC Engages Customers To Improve Service Delivery
MANAGING Director ( MD) Eko Electricity Distribution Company ( EKEDC), Dr Tinuade Sanda yesterday emphasised the need for consumer/ stakeholder engagement for improved power supply and mitigation of other factors against service delivery to customers.
Sanda, who doubles as EKEDC CEO, spoke at a 3- day customer engagement forum organised by the Nigerian Electricity Regulatory Commission ( NERC) for electricity consumers in Lagos.
She noted that it was important to get on the spot feedback and review for possible
solution challenges in the areas of power supply, vandalism and other factors mitigating against service delivery to customers.
The MD/ CEO stated that the Company has already embarked on many projects to improve power s upply and prompt resolutions to complaints, and specifically encouraged them to embrace the metering scheme ( MAP) to put the issue of estimated billing to rest.
She further advised customers against patronising unauthorised entities to get meters and report any case of unscrupulous elements to the
company’s whistleblowing channels.
On his part, EKEDC spokesperson, Godwin Idemudia reiterated that customers should desist from illegal activities such as meter bypass, meter tampering, vandalism, and assault of staff, which do not only affect the Disco but the entire power industry.
According to him, NERC has approved penalties for these criminal offenses and EKEDC will ensure that offenders face the wrath of the law for any of these crimes. “Every customer has a responsibility of protecting the industr y,” he added.
The NERC Commissioner for Consumer Engagement, Aisha Mahmud explained that the exercise is part of the nationwide engagement by the Commission to enlighten the public about electricity consumers’ rights and obligations, as well as create more awareness about NERC to customers across the networks of all the Discos whilst providing avenue for Discos to engage customers and representatives of various CDAS within their coverage network for them to air their complaints and make enquiries as well as ha ving opportunity for on the spot issues resolution.