KBL Insurance provides a new application to drive insurance penetration
TO deepen insurance penetration in the country, KBL Insurance Limited has initiated new enterprise resource planning ( ERP) software called IES- Online Application to make available its products to Nigerians.
According to the underwriter, IES Online is a digital application that comes with modules structured to assist transforming manual operation and processes of underwriting claims settlement to policyholders.
The application also delivers certificates, discharge vouchers ( DVS) and insurance policy documentation to customers with speed as has never been seen in the insurance business in Nigeria.
The Managing Director/ Chief Executive Office, Ukachi Orji, who spoke about the development, said the application is designed to facilitate activities in human resources, finance and re- insurance.
Orji said the underwriter had no choice but to upskill its operation modules to match the ever- dynamic lifestyles of customers and satisfy them much better than in the past, particularly considering the very stiff competition in the financial services sector and their ever- growing demands.”
She noted that the essence is to serve customers faster and at lower costs. Saying the approach resonates with customers as almost 85 per cent of them want to buy insurance policies more quickly, and get all their issues, including claims settlement sorted out, eschewing the typical back- andforth and unnecessary delays, associated with the industry in the past.