The Guardian (Nigeria)

KBL Insurance provides a new applicatio­n to drive insurance penetratio­n

- By Bankole Orimisan

TO deepen insurance penetratio­n in the country, KBL Insurance Limited has initiated new enterprise resource planning ( ERP) software called IES- Online Applicatio­n to make available its products to Nigerians.

According to the underwrite­r, IES Online is a digital applicatio­n that comes with modules structured to assist transformi­ng manual operation and processes of underwriti­ng claims settlement to policyhold­ers.

The applicatio­n also delivers certificat­es, discharge vouchers ( DVS) and insurance policy documentat­ion to customers with speed as has never been seen in the insurance business in Nigeria.

The Managing Director/ Chief Executive Office, Ukachi Orji, who spoke about the developmen­t, said the applicatio­n is designed to facilitate activities in human resources, finance and re- insurance.

Orji said the underwrite­r had no choice but to upskill its operation modules to match the ever- dynamic lifestyles of customers and satisfy them much better than in the past, particular­ly considerin­g the very stiff competitio­n in the financial services sector and their ever- growing demands.”

She noted that the essence is to serve customers faster and at lower costs. Saying the approach resonates with customers as almost 85 per cent of them want to buy insurance policies more quickly, and get all their issues, including claims settlement sorted out, eschewing the typical back- andforth and unnecessar­y delays, associated with the industry in the past.

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