AXA Mansard un­veils first re­spon­ders’ ser­vice

The Punch - - INSURANCE -

IN line with its com­mit­ment to en­hance cus­tomer ex­pe­ri­ence, AXA Mansard In­sur­ance Plc, a mem­ber of the AXA group and a global leader in in­sur­ance and as­set man­age­ment, has un­veiled the first re­spon­der ser­vice.

In a state­ment, the Di­vi­sional Di­rec­tor, Re­tail So­lu­tions, AXA Mansard In­sur­ance, Mrs Rashidat Ade­bisi, said the plat­form aimed to sup­port cus­tomers whose ve­hi­cles were in­sured with the com­pany when­ever they were in­volved in road ac­ci­dents.

Ade­bisi stated that the ser­vice was an ini­tia­tive meant to pro­vide flex­i­ble and ef­fi­cient claims set­tle­ment to cus­tomers on the re­tail mo­tor in­sur­ance plan right at the scene of ac­ci­dent and also to pro­vide nec­es­sary as­sis­tance to the cus­tomers.

She added that it also aimed at re­duc­ing turn­around time for ser­vice de­liv­ery to cus­tomers.

She stated, “With the in­tro­duc­tion of the new ser­vice, cus­tomers will have ac­cess to trained First Re­spon­der Of­fi­cers who have been trained to per­form the first re­spon­der du­ties. The FROS, who are also mem­bers of staff of AXA Mansard In­sur­ance and part of the Mo­tor Claims Team, will pro­vide on-the-spot as­sis­tance to the cus­tomers, as­sess dam­age to cus­tomers’ ve­hi­cles, ad­just claims and ini­ti­ate the claims.

“We are de­lighted to in­tro­duce the AXA First Re­spon­der ser­vice to our ve­hi­cle in­sur­ance sub­scribers. Cus­tomer ex­pe­ri­ence is very im­por­tant to us and we are en­sur­ing that we pro­vide ser­vices that would be cus­tomeror­i­ented. The ser­vice would help our cus­tomers to get both ser­vice and sup­port at the scene of un­wanted sit­u­a­tions like road traf­fic ac­ci­dents.

“We as­sure our cus­tomers that they would re­ceive the needed sup­port as they nav­i­gate their ways around town.”

In car­ry­ing out the ser­vice, she said the FRO was ex­pected to ar­rive at the scene of the ac­ci­dent within 10 to 30 min­utes of the cus­tomer’s call and the of­fi­cer would ar­rive on a power bike, a strat­egy which had been used in traf­fic sit­u­a­tion in La­gos.

She stated, “With the First Re­spon­der ser­vice, cus­tomers on our ve­hi­cle in­sur­ance pack­age with ve­hi­cles worth N3m will have ac­cess to the FROS who will pro­vide on-thes­pot as­sis­tance to them, should they be in­volved in an ac­ci­dent.

“This is an­other ben­e­fit of be­ing on the AXA Mansard com­pre­hen­sive mo­tor in­sur­ance plan. The FROS will be ac­ces­si­ble to cus­tomers be­tween the hours of 7.00am and 7.00pm dur­ing the week­days; and ac­cess to the ser­vice is ab­so­lutely free. The ser­vice is cur­rently only avail­able on Vic­to­ria Is­land, Ikoyi, Lekki, Ikeja axis, and Su­rulere ar­eas in La­gos.”

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