How to fix declined bank card issues
HAVING your debit card declined can be one of those embarrassing and frustrating events that many won’t want to recall.
We will look at the different scenarios when your debit card can get declined and common tips to avoid debit card declines.
There is no doubt that debit cards provide one of the most convenient ways of making purchases at any point of sale. Unlike credit cards, using debit card incurs no interest payments.
However, just like when using credit cards, sometimes the merchant can decline your transaction when you swipe your card. Reasons why your debit card declined
Let us look at the most probable reasons why your debit card can get declined, and how to fix a declined debit card.
Insufficient funds: Not having sufficient funds in the account is one of the most common reasons why your debit card can get declined. If you do not keep consistent track of your spending, you may run out of cash and not be aware of it.
Nonetheless, you may still be able to proceed with the transaction if you have overdraft protection. Overdraft protection ensures that your transactions or withdrawals go through despite having less amount in your account.
In some instances, you will have your debit card declined but charged. What is the reason? Well, in most cases, this represents a pending authorisation.
It means that there is an unprocessed payment and the pending charge will disappear after the payment is processed.
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How to fix it:
Keeping track of your bank balances is the best way to fix an insufficient balance issue. Find quick ways to get up to date with the current balances after every transaction through mobile or online banking.
If your financial institution has a mobile app, then you can download it on your smartphone. This can help you to quickly check your balance when shopping and know what you can be able to pay with your debit card.
Also, you can make sure that you always have money in your account by using apps to manage your personal finances.
Multiple incorrect PIN entries: Do you know your debit card PIN off the head? A PIN is a 4-digit number that is usually added as an extra security feature. When you have your debit card declined, but money in the bank is enough to complete the transaction, incorrect PIN might be the reason.
The PIN helps to ensure the person using the debit card is the real owner of the checking account. And, if you have not memorized your pin number, you may end making wrong PIN entries.
When you enter the wrong PIN multiple times, the card provider may block the card. This is because entering the PIN incorrectly multiple times sends the card issuer a fraud alert.
The card provider then blocks it if they suspect that your card has been stolen or is with an unauthorized person.
How to fix it:
Memorise the PIN to avoid entering the wrong one or making wrong multiple entries. If you have more than one account linked to that specific card, memorise each PIN and avoid confusing them.
Never write down the PIN on the card or keep it together with your card in your wallet. This could make it easier for a mugger to access your account if they steal your wallet.
If you have forgotten your PIN, you can contact your card issuer to reset it.
You have reached your daily withdrawal limit
Most financial institutions have imposed a 24 hours withdrawal limit on their customers’ accounts. This helps to protect the customer’s funds from fraudulent activities.
Sometimes your debit card may be declined because you have reached your daily withdrawal limits.
How to fix it:
You can familiarise yourself with the daily withdrawal limits on your account. If you plan to make huge purchases or withdrawals, you can talk with your card provider to extend the daily limit.
If you inform your bank ahead of time, they may allow you to transact beyond your limits.
The card has Expired: Debit cards have expiry dates. If you transact with an expired card, it won’t be accepted when making purchases or ATM withdrawals.
For instance, so many people flock the Internet with questions on why they got their debit card declined.
And, although people may think of all the other possibilities, the card’s expiry date does not normally click in their minds.
It is never in the first list of possibilities.
How to fix it:
Keep track of your card expiry date. When you are aware of the date the card is due, you can request a replacement from your card provider in time. You will not lose access to your account, and your card won’t get declined if it has not expired.
Destroy all the old cards after replacement because they may still contain some personal information that can be misused by unauthorised people.
The information you have entered does not match your personal details
Entering any information incorrectly when using your debit card can make your card get declined. This mostly happens when making online purchases. Most merchants request you to enter some personal details, including the name on the card or your address.
If you have made any wrong entry or have submitted the wrong information, then your purchase won’t go through. When shopping online, you may be required to enter your zip code.
How to fix it:
Always ensure that the information you have entered matches what is on the card or what the bank recognises before hitting the submit button.
If you relocate or any information about your changes, make sure that you update the information on your financial accounts. Your bank was suspicious of the transaction
When issuing debit cards, most financial institutions have a clause where you agree that they reserve the right to decline any transaction if they notice anything suspicious. Sometimes that can include spending more than normal.
Such a security feature could cause delay, but this keeps you safe in case your debit card ends up with someone who wants to steal from you.
•L-R: Head, Odua Group Human Resources, Dr Morakinyo Oloyede; representative of Managing Director, Odua Investment Limited, Mr Bimbola Alagbe; Chairman, Western Hotels Limited, Alhaji Ganiyu Liadi; Directors, Mrs Funmilayo Fiddi and Mr Babajide Oyebola, during the 24th Annual General Meeting of Western Hotels Limited in Ibadan ...recently. Photo: Odua Investment Limited