Sub­scribers leav­ing mo­bile ser­vice providers rise by 216%

The Punch - - BUSINESS & ECONOMY - Ife Ogun­fuwa

The num­ber of sub­scribers leav­ing their mo­bile telecom­mu­ni­ca­tions ser­vice providers for other mo­bile net­works in­creased by 216.09 per cent within a year pe­riod, in­ves­ti­ga­tion has shown.

The in­dus­try recorded a to­tal of 20, 476 in­com­ing port­ing ac­tiv­i­ties in Oc­to­ber 2019, com­pared to 6,478 in Oc­to­ber 2018, data ob­tained from the Nige­rian Com­mu­ni­ca­tions Com­mis­sion have shown.

This shows a dif­fer­ence of 13,998 in­com­ing port­ing ac­ti­tiv­i­ties, re­flect­ing an in­crease of 216.09 per cent within a pe­riod of one year.

On the other hand, out­go­ing port­ing ac­tiv­i­ties stood at 9,801 as of Oc­to­ber 2019 while the num­ber stood at 6,362 as of Oc­to­ber 2018. This shows an in­crease of 54.06 per cent within a year pe­riod.

Mo­bile num­ber porta­bil­ity was in­tro­duced by the NCC in 2013 to en­cour­age com­pe­ti­tion and en­sure that con­sumers con­tinue to en­joy qual­ity ser­vice on all mo­bile net­works.

On the in­com­ing port­ing ta­ble, the NCC re­vealed that Air­tel gained the high­est num­ber of cus­tomers through port­ing, 11,868 cus­tomers in Oc­to­ber; 9mo­bile added 6,410 users; Globa­com gained 335 sub­scribers and 1,863 sub­scribers joined MTN net­work in the same pe­riod.

The data showed that 4,696 cus­tomers left Air­tel Nige­ria net­work in Oc­to­ber, while 1,789 sub­scribers de­serted Globa­com; MTN lost 1,786 sub­scribers and 1,530 users moved from 9mo­bile to other net­works in the same month.

In­com­ing or in­ward port­ing refers to the move­ment of sub­scribers from a ser­vice provider’s net­work to an­other ser­vice provider’s net­work.

Out­go­ing or out­ward port­ing means the move­ment of sub­scribers to a ser­vice provider’s net­work from an­other provider’s net­work.

Mean­while, the NCC has asked the Mo­bile Num­ber Op­er­a­tors to con­sider im­pos­ing a 45-day port re­stric­tion pe­riod for newly ac­ti­vated SIM cards.

The com­mis­sion gave this ad­vice af­ter con­duct­ing a com­pre­hen­sive com­pli­ance au­dit of the Mo­bile Num­ber Porta­bil­ity Plat­form from Septem­ber 4 to 6, 2019 in La­gos.

In view of the find­ings of the au­dit, NCC ad­vised the MNP In­dus­try Tech­ni­cal Work­ing Group to dis­cuss the pos­si­bil­ity of the 45day port re­stric­tion pe­riod.

The com­mis­sion also re­viewed other pro­vi­sions of the MNP that en­abled the sub­scribers to leave their net­work op­er­a­tor for an­other one.

It said the au­dit aimed to ex­am­ine the level of suc­cess of Na­tional Port­ing Clear­ing­house’s mi­gra­tion of the MNP Plat­form to its new tech­ni­cal part­ners, Port­ing Ac­cess Limited and con­duct an in-depth re­view of planned or un­planned tech­ni­cal faults that oc­curred within the pe­riod un­der re­view.

The com­mis­sion also called on the Mo­bile Net­work Op­er­a­tors to re­move the power to carry out ‘emer­gency Repa­tri­a­tions’ and ‘Re­turn to Block Op­er­a­tor’ from their front-end agents to mitigate the emerg­ing trend of abuse of laid down pro­cesses and pro­ce­dures.

The NCC also di­rected Mo­bile Net­work Op­er­a­tors to en­sure the fields for in­putting MSISDN in port­ing re­quest forms which had only 10 dig­its.

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