Po­laris Bank gets recog­ni­tion for con­sumer pro­tec­tion

The Punch - - MONEY - Nike Popoola

PO­LARIS Bank has emerged the Best De­posit Money Bank in con­sumer pro­tec­tion in Nige­ria’s bank­ing in­dus­try.

It got this recog­ni­tion at the Jos Bankers fo­rum.

A state­ment said the award was pre­sented dur­ing the fo­rum’s an­nual din­ner and award event which was or­gan­ised by the Cen­tral Bank of Nige­ria Jos branch, to recog­nise and re­ward DMBS for their per­for­mance dur­ing 2019 fi­nan­cial year.

The bank said the award was an at­tes­ta­tion of the in­sti­tu­tion’s strong lead­er­ship in prompt res­o­lu­tion of trans­ac­tion is­sues.

Speak­ing on the award, the Man­ag­ing Di­rec­tor/chief Ex­ec­u­tive Of­fi­cer, Po­laris Bank, Mr Tokunbo Abiru, thanked the or­gan­is­ers for their due dili­gence in se­lect­ing the bank among other awardees and recog­nis­ing its per­for­mance in promptly re­solv­ing cus­tomer com­plaints.

On the chal­lenges faced by cus­tomers over is­sues bor­der­ing on re­sponse to var­i­ous cus­tomer com­plaints in­clud­ing ATM cash re­tract, ex­cess charges and other E-chan­nels dis­pute re­ceived from the CBN for res­o­lu­tion, Abiru noted that par­tic­u­lar steps were taken to re­solve them.

he stated that these oc­cur­rences which ex­perts as­cribed to in­fra­struc­ture deficit, re­mained the most com­mon pain points among cus­tomers who en­gaged in bank­ing trans­ac­tions which banks and rel­e­vant stake­hold­ers were do­ing all within their pow­ers to ame­lio­rate for the ben­e­fit of cus­tomers.

he said, “For us at Po­laris Bank, be­cause we know how em­bar­rass­ing cash re­tract and other pay­ment ser­vice chal­lenges can be for cus­tomers, we en­sure that their com­plaints are promptly and sat­is­fac­to­rily re­solved with feed­back to the CBN.”

Other cat­e­gories of awards recog­nised at the event in­clude: Best DMB in Bank­ing Ac­tiv­i­ties; Best DMB in Cor­po­rate So­cial Re­spon­si­bil­ity; Best DMB in Fi­nan­cial In­clu­sion and Best Mi­cro Fi­nance Bank in Plateau State. The awards were pre­sented based on how DMBS re­sponded to var­i­ous cus­tomer com­plaints within the year.

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