But the passengers told our correspondent that all efforts to get the firm to compensate them had proved abortive.
Douglas said, “I was told to come on January 1, 2020, and when I got there, I was told that the firm would get back to me, which it never did; and when I did not hear from Chisco again, I called and I was told that the head of operations had approved a refund for the passengers and I was told to get in contact with him, which I did.
“The head of operations told me that he had approved the refund of the three tickets that I bought, but the company has not made the refund.”
The company’s Head of Operations, Ferguson Emmanuel, however, said he had approved the refund of some of the passengers and forwarded the approval to the accounting department for payment.
“Three passengers came to ask for a refund and I have asked the accounting department to process their requests,” he told PUNCH Metro on the telephone.
When Douglas was contacted, he confirmed that he received an alert on Tuesday for the refund of the three tickets he bought, but Afobe said he had yet to receive a refund from the company.