The Punch - - METRO -


But the pas­sen­gers told our cor­re­spon­dent that all ef­forts to get the firm to com­pen­sate them had proved abortive.

Dou­glas said, “I was told to come on Jan­uary 1, 2020, and when I got there, I was told that the firm would get back to me, which it never did; and when I did not hear from Chisco again, I called and I was told that the head of oper­a­tions had ap­proved a re­fund for the pas­sen­gers and I was told to get in con­tact with him, which I did.

“The head of oper­a­tions told me that he had ap­proved the re­fund of the three tick­ets that I bought, but the com­pany has not made the re­fund.”

The com­pany’s Head of Oper­a­tions, Fer­gu­son Em­manuel, how­ever, said he had ap­proved the re­fund of some of the pas­sen­gers and for­warded the ap­proval to the ac­count­ing depart­ment for pay­ment.

“Three pas­sen­gers came to ask for a re­fund and I have asked the ac­count­ing depart­ment to process their re­quests,” he told PUNCH Metro on the tele­phone.

When Dou­glas was con­tacted, he con­firmed that he re­ceived an alert on Tues­day for the re­fund of the three tick­ets he bought, but Afobe said he had yet to re­ceive a re­fund from the com­pany.

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