NCC Threat­ens to Sanc­tion Erring Ser­vice Providers


The Nige­rian Com­mu­ni­ca­tions Com­mis­sion (NCC) has threat­ened to pe­nalise or sanc­tion any ser­vice provider that failed to com­ply with its di­rec­tive of en­sur­ing ef­fec­tive ser­vice to the con­sumers in the coun­try.

The Deputy Di­rec­tor, Con­sumer Af­fairs Bureau of the Com­mis­sion, Al­haji Is­mail Adedigbe said this at the 44th edi­tion of Con­sumer Town Hall Meet­ing held at Oguta Civic Cen­tre hall, in Imo State.

He re­gret­ted that the Com­mis­sion had been in­un­dated with com­plaints such as un­so­licited text mes­sages and calls, fail­ure or re­fusal to roll over un­used data at the ex­pi­ra­tion of bun­dle, au­to­matic re­newal of date ser­vice, call mask­ing and re­fill­ing and di­rected the ser­vice providers to be alive to at­tend­ing to those is­sues by con­sumers.

He said, “fail­ure of the op­er­a­tors to com­ply with the di­rec­tives would at­tract ap­pro­pri­ate penal­ties and sanc­tions”.

Adedigbe as­sured that NCC as the con­sumer-cen­tric in­sti­tu­tion had taken nec­es­sary steps to­wards ad­dress­ing those ma­jor com­plaints by de­vel­op­ing the 2442 DND Short Code aimed at solv­ing the un­so­licited text mes­sages and call, is­su­ing di­rec­tive to ser­vice providers on Data Roll-over, is­suance of di­rec­tive to ser­vice providers on force­ful sub­scrip­tion of data ser­vice and de­vel­op­ing 622 Toll-Free Line through which a con­sumer could eas­ily lodge his com­plaints.

He said that NCC for tak­ing full cog­ni­sance and recognition of the fact that con­sumers were kings, had vowed to ac­cord them their ba­sic right in­clud­ing the right to be heard, to be ed­u­cated and to choose as well as the right to re­dress and right to safety as the case may be.

He re­stated the will­ing­ness of NCC as a tele­com reg­u­la­tory agency to em­power the tele­com con­sumers with ad­e­quate in­for­ma­tion and ed­u­ca­tion.

In her open­ing re­marks, the Di­rec­tor Con­sumer Af­fairs Bureau of NCC, Mrs. Feli­cia On­wueg­buchu­lam while wel­com­ing the con­sumers for the Town Hall Meet­ing said that it was aimed at ed­u­cat­ing tele­com con­sumers and other stake­hold­ers on con­tem­po­rary is­sues gen­er­at­ing in­ter­est in the in­dus­try.

She said that the theme of the pro­gramme ti­tled ‘Us­ing In­for­ma­tion and Ed­u­ca­tion as Tools for Con­sumer Em­pow­er­ment and Pro­tec­tion’ was care­fully cho­sen to re­flect the ob­jec­tives of the Nige­ria Com­mu­ni­ca­tions Com­mis­sion of en­sur­ing con­sumer em­pow­er­ment.

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