CMA launches electronic system for customers of insurance companies

The Capital Market Authority (CMA) on Monday launched a new electronic complaint system to serve insurance companies’ customers. The new system aims to transfer all complaint-related dealings to insurance companies electronically.

The application will enable insurance policyholders to followup the movement of their complaints between related parties inside the CMA departments and insurance companies, the CMA said in a press statement posted on its website.

As part of the launch of the new electronic complaint system, a workshop was held at the CMA which targeted customer service officers of insurance companies. The workshop included two working papers, the first of which was on the new electronic complaint system for insurance companies and the second paper was on the quality of customer service.

Yousuf al Balushi, director of corporate services and awareness department at the CMA, said that the new electronic system for customer services and complaints will be effective for insurance policyholders. He said, “This is a positive step for improving communication channels between public and insurance companies and speeding up the solution of problems that occur between insurers and policyholders.”

He pointed out that the new system will save both effort and time for policyholders as they will now be able to submit complaint and follow-up its movement without the need to move around during working hours.

The electronic system will also help in monitoring the number of complaints and classifying each for any of insurance companies. The system will contribute to enhancing the quality of insurance services provided to customers.