Mazda Service Drive held in two Towell Auto centres
The Towell Auto Center recently held Mazda Service Drive 2024 at its service centres in Al Hail and Ghala, in Muscat.
The Mazda Service Drive 2024 has become a landmark event in Oman's automotive service industry, showcasing not only Mazda's dedication to vehicle care and customer satisfaction but also highlighting TAC’S pivotal role in bringing these world-class services to the sultanate.
‘This initiative exemplifies the successful combination of Towell Auto Centre's regional proficiency with Mazda's established global quality benchmarks,’ the company stated in a press release.
“We are proud to host the Mazda Service Drive 2024, an event that not only showcases our dedication to service quality but also our enduring partnership with Mazda,” said Riyadh Ali Sultan, General Manager of Towell Auto Centre.
“At Towell Auto Centre, we strive to provide an unmatched experience for our customers, ensuring that every Mazda vehicle, be it new or old, receives the highest level of care and attention."
Following Sultan’s insights, the event featured Osada and Sakuma, distinguished engineers from Mazda's Hiroshima, Japan headquarters. Their expertise was a major highlight, bringing an unparalleled level of proficiency to the service drive.
Osada said that the automobile company’s goal is to ensure that every Mazda, from the compact Mazda 2 to the spacious Mazda CX-90, receives the utmost care. “We believe in a service that goes beyond technical excellence; it's about creating a lasting relationship with each customer."
Echoing similar views, Sakuma added, "It's not just about servicing vehicles; it's about educating owners. We aim to empower Mazda users with knowledge about their cars, fostering a deeper understanding and connection with their vehicles."
The response from the Mazda community in Oman was overwhelmingly positive. The event also offered exclusive benefits to car owners, like complimentary engine oil coupons and free car washes, further enhancing the customer experience and demonstrating Mazda's appreciation for its customers.
A key feature of the Mazda Service Drive 2024 was its emphasis on customer education. Free tyre check-ups and personalized advice sessions conducted by Mazda’s engineers provided valuable insights into maintaining vehicles, empowering owners with knowledge and enhancing their vehicle ownership experience.
“The attention to detail by the Mazda team was remarkable. The free tyre check-up and personalised advice session not only enhanced my vehicle’s performance but also enriched my understanding of car maintenance. It’s this level of service that strengthens my loyalty to Mazda,” a customer said.
The Mazda Service Drive 2024 in Oman was more than just an automotive service event; it was a reflection of Mazda's commitment to excellence in both service quality and customer relations in partnership with Towell Auto Centre which is the official distributor of Mazda cars in the Sultanate of Oman since 1972.
The event reinforced the brand's reputation for quality and reliability and highlighted its dedication to creating an informed and engaged community. As the event concluded, it left a lasting impression on the participants, reinforcing their trust in Mazda and setting a new standard for automotive service events in the region.