Leadership, patient experience workshop kicks off in Muscat

A three-day workshop on ‘Leadership and Patient Experience’ commenced at the Sultan Qaboos Grand Mosque Auditorium, in Muscat on Tuesday.

Represented by the Ministry of Health (MOH), Oman is hosting the workshop that is being organised by the Arab Administrative Development Organization of the League of Arab States in cooperation with the Saudi Commission for Health Specialties. The opening of the workshop was patronised by H E Dr Ahmed al Mandhari, Undersecretary for Planning and Health Regulation in MOH, in the presence of Dr Abeer al Maamari, Director of Patient and Clients Services Department, and a number of officials from the ministry.

The three-day workshop aims to develop the skills of workers and leaders in the healthcare field to enhance and improve healthcare services provided to beneficiaries by identifying patient experience standards and measures to enhance trust and cooperation between service providers and patients, involving healthcare leaders, service providers, and patients in improving the level and outcomes of the experience, deepening the use of healthcare service governance mechanisms based on patient experience, and presenting best practices and successful international models in this field.

An introduction to patient experience, the impact of patient experience in the healthcare organisation were among the firstday topics of the workshop, in addition to measuring patient experience and the roadmap to patient experience. The 2nd day of the workshop will focus on care providers in a patient-centred environment, covering several topics including human communication, effective teams, excellence in service, satisfaction recovery, and educational reflection. A theme on transmitting to a patient-centred organisation will be outlined on the third day, focusing on two main aspects: Organisational transformation leadership and the experience of Oman’s Ministry of Health and the role of leadership.