NBO spurs anti-fraud awareness, education

Marking the annual International Fraud Awareness Week, National Bank of Oman (NBO) in collaboration with The Association of Certified Fraud Examiners (ACFE) joined global efforts to raise awareness over minimising the impact of fraud by promoting anti-fraud awareness and education.

The bank conducted an employee workshop, which saw participants discuss banking fraud and its many shapes and forms, prevention measures and related customer service best practices.

Huda bint Sultan al Hinaiyah, Head of Fraud Risk Management at NBO, said, “Our fraud prevention strategies are aligned with the guidelines laid out in the Central Bank of Oman’s Master Circular about Fraud Risk Management. We are always vigilant to prevent internal and external fraudulent activities by following and implementing the most stringent processes and strict procedures.”

She added, “This awareness event was important as our team members were able to boost their knowledge on how to prevent, detect and tackle fraudulent transactions. Moreover, we always aim to further improve our communication with our customers to protect their personal information and banking transactions. It is our responsibility to safeguard our customers’ personal information, and provide them with safe and secure banking services.”